UPS XML: Support Thread

[lat9]

In addition to my question as to why Code 53 is not yielding the correct standard rates (they are too low according to UPS), I also have the misfortune of attempting to hide the number of boxes and the weight from the customer at check out. I changed the "Display Number of Boxes and Weight Status" setting to 0 in the Admin area, but the number of boxes and weight still remain visible on our website. I am still using UPSXML v.1.7.8.

Any help with these two issues would be greatly appreciated.

I can't help with the Code 53 question, but there are checkboxes within the UPS-XML shipping-method's configuration to enable the display of the weight and transit-time. Just un-tick the "Display Weight?" checkbox.

[mrsawyer]

OK, I see now, that the "Display Number of Boxes and Weight Status" setting in the Admin Configuration area are moot for this module. So, all is well with the plugin. Now to get UPS to fix their standard rates will be tough. Good thing I don't want to use the standard rates. I was just using them for testing!

Thanks,
lat9

[carlwhat]

Now to get UPS to fix their standard rates will be tough. Good thing I don't want to use the standard rates. I was just using them for testing!

i think the odds are low that the problem is with UPS.

if you post the 2 contents from your debug log for the 2 separate requests, i'm sure we can figure out where you have gone adrift. try and post them within a code block. see:

https://www.zen-cart.com/misc.php?do=bbcode#code

please ensure to post the request and the response for the 2 transactions; and do not include any sensitive data, ie your account number and any keys.

[mrsawyer]

Thanks Carlwhat, however, since I am not using the Standard Rates, I'll have to deal with that later.

[mrsawyer]

A problem with using the multi-lingual capability has just been revealed. We had planned to display the transit time (ETA info) so that customers would be able to choose a shipping method based on when they wanted their purchases to arrive. However, when we change the text to Spanish, the ETA info goes away. Is there a way to use the multi-language feature AND still show the ETA info?

Please Advise,
mrsawyer

[lat9]

A problem with using the multi-lingual capability has just been revealed. We had planned to display the transit time (ETA info) so that customers would be able to choose a shipping method based on when they wanted their purchases to arrive. However, when we change the text to Spanish, the ETA info goes away. Is there a way to use the multi-language feature AND still show the ETA info?

Please Advise,
mrsawyer

If you'd post, using those 'CODE' tags, a copy of a request/response for which the ETA info doesn't show, I'll be happy to take a look.

[mrsawyer]

Lat9,

I have found that changing the text by even one character causes the ETA info not to show. See #1 and #2 on the screenshot. I have included the log, and the text we changed.

define('MODULE_SHIPPING_UPSXML_SERVICE_CODE_US_ORIGIN_01', 'UPS al día siguiente aire');
define('MODULE_SHIPPING_UPSXML_SERVICE_CODE_US_ORIGIN_02', 'UPSo 2nd Day Air');

[mrsawyer]

I think the log was too long to include. What is the best way to send the log (assuming you need it)?

[lat9]

I think the log was too long to include. What is the best way to send the log (assuming you need it)?

Not needed; I've replicated the issue locally. The problem is that the Service Code values returned by UPS's time-in-transit service are, unfortunately, not the same as those returned for the associated Rate service.

[mrsawyer]

Does that mean that the Time-in-transit routine in the plugin has to be rewritten?