Square Payment Module for Zen Cart [Support Thread]

[allmart]

Thanks for posting that it worked after setting the correct URL.

I'm puzzled by your note about the help file. It says:

Sorry you are correct as well as the instructions... I missed that somehow!

[dbltoe]

Have not been able get in to Square with our customer (site owner) to check this out but, the first image is of the total amount (tax, title, license) the site's shopper was presented with in Zen Cart and paid the shop owner by credit card using Square.
Attachment 19484

The second is the image from Square showing how much Square charged the shopper's CC and how much was sent to the store owner's bank.

Attachment 19485

How can a paid $84.95 suddenly show up a Square as $79.85? Could it be an ancient API that is causing this? The second image should be $84.95 Collected and $82.19 Net Total, correct?

Just trying to make sense of this before sicking him on Square.

[dbltoe]

A test from another customer reveals Square processing the same as the amont in Zen Cart and a better than 2.9% + $0.30 rate. This one with the latest 1.5.7c and latest Production API Version.

[DrByte]

How can a paid $84.95 suddenly show up a Square as $79.85? Could it be an ancient API that is causing this? The second image should be $84.95 Collected and $82.19 Net Total, correct?

Currency exchange rates maybe (in the store)? (eg: store is in USD but also offers GBP but the GBP exchange rate is "off" too far in the store's configuration, so it's calculating the wrong USD amount to submit to Square?)

[dbltoe]

Maybe I should read the posting tips

Site in North Carolina first shopper in Kansas, second in Michigan.

[DrByte]

Maybe I should read the posting tips

Site in North Carolina first shopper in Kansas, second in Michigan.

Your screenshots show the order summary info. Inside each order (in Order Status History, eg comments) is info related to the authorization code assigned to the order, the amount charged, the date/time, etc. (And if currency exchange happened, it shows the before/after details.)
Does the amount charged in the comments match the amount expected?

[carlwhat]

Currency exchange rates maybe (in the store)? (eg: store is in USD but also offers GBP but the GBP exchange rate is "off" too far in the store's configuration, so it's calculating the wrong USD amount to submit to Square?)

if true, i would expect the following percentages to be much closer, unless of course, there is a fixed fee associated with the exchange:

$84.85 $79.85 $5.00 5.893%
$55.40 $53.93 $1.47 2.653%

[dbltoe]

It appears we have a combination of three things here. The item may have been in stock but is now out. The item may have been on special but there is no record now.

The current listing was generated by using edit orders and mentioning special. Not sure what versions of any of those things but will need to check further before pointing another finger.

Someone PLEASE check. Is today full-moon Friday the 13th?

TBC

[carlwhat]

It appears we have a combination of three things here. The item may have been in stock but is now out. The item may have been on special but there is no record now.

The current listing was generated by using edit orders and mentioning special. Not sure what versions of any of those things but will need to check further before pointing another finger.

Someone PLEASE check. Is today full-moon Friday the 13th?

TBC

you see, now you are sending us on wild goose chases. in looking briefly at the square module, v '1.5', api '3.20200528.1', it just takes the order total, converts the currency if necessary, and then authorizes...

if this did not work properly, i'm sure we would see a lot of other problems.

now, someone goes into edit_orders and makes some sort of adjustment. who knows what. we are now not comparing apples to oranges.

last time i checked, edit orders is pretty good about logging what it does in the order comments.

stock status? any item at that price point for the difference? again, square looks to take the order total and authorize for that amount. stock status seems like a red herring to me...

what this looks like to me, is a problem with procedures at the store, and not a problem with the square code, or the ZC code. edit orders, i acknowledge is a necessary evil for most stores; what it did to these orders should basically be there and be easy to reproduce.

but posting about square when the order has already been edited seems... i'm not sure for an appropriate term...

best.

[dbltoe]

Thank you for your kind remarks.

One can only use the information that one forces out of the client. Once I gained access, I can see that it may be several things which I will NOT bother you with here.

Since Square has done umpteen API changes since this site was setup, I broached the subject as best I could.

Your concerns are noted.