Quote Originally Posted by edadk View Post
I do not have any active coupons. I have a couple of downloadable products, but not something that usually sells. I got several detailed error messages about "Pan Failure" from what you did on the site, not sure if I should post them or send them privately.
a PAN failure is the message that comes back from square. i placed an order with a test credit card, and square properly responded to that test credit card number. it is perfectly fine to post that message here, and no need to PM me that. and frankly i have never understood why users do not want to post their live website URLs on the board. but i suppose i am in the minority.

that message is expected.

your previous message is something different. it means that the information necessary to submit to square was not found. why that is, i can not say. it worked fine for me.

if it happens again, i would try to see what was in the cart and exactly what the customer was doing.

very hard to fix if i can not reproduce.

best.