Email settings and server changes

[dbltoe]

While I look at other things, check with inMotion on the spf.

mxtoolbox is complaining about too many lookups and requesting flattening.

See if inMotion has a problem with the following:

v=spf1 ip4:YOUR_IP include:spf.antispamcloud.com include:spf.protection.outlook.com include:smtp.servconfig.com mx -all

[dbltoe]

E-Mail Transport Method?

[dbltoe]

587 should be the correct port for encrypted but, if they have you on a "older" server for older PHP, they may actually be using the old 465 for SMTP and the technicician was used to just saying, "587".

[dbltoe]

"Flattening" an SPF record refers to the process of reducing the number of DNS lookups required to evaluate the SPF record. SPF records can be nested, meaning that they can include other SPF records, which can in turn include other SPF records, and so on. Each time an SPF record includes another SPF record, a DNS lookup is required, which can increase the latency of email delivery.

While they may be measured in miliseconds, too many delays can be a problem as well.

[dbltoe]

While I look at other things, check with inMotion on the spf.

mxtoolbox is complaining about too many lookups and requesting flattening.

See if inMotion has a problem with the following:

v=spf1 ip4:YOUR_IP include:spf.antispamcloud.com include:spf.protection.outlook.com include:smtp.servconfig.com mx -all

mxtoolbox is showing 14 lookups in the original spf

most of ours are just

v=spf1 ip4:YOUR_IP +a +mx ~all

[CaroleAs]

While I look at other things, check with inMotion on the spf.

mxtoolbox is complaining about too many lookups and requesting flattening.

See if inMotion has a problem with the following:

v=spf1 ip4:YOUR_IP include:spf.antispamcloud.com include:spf.protection.outlook.com include:smtp.servconfig.com mx -all

This is what I have:

v=spf1 +mx +ip4:23.235.194.63 +include:spf.antispamcloud.com +include:spf.protection.outlook.com +include:smtp.servconfig.com -all

The only difference I see is the +mx is somewhere else.

E-Mail Transport Method?

Not sure what that means.

587 should be the correct port for encrypted but, if they have you on a "older" server for older PHP, they may actually be using the old 465 for SMTP and the technicician was used to just saying, "587".

The emails are coming through in my Outlook using that, and from my WP site using 587. Would it be different for Zencart or would that be the same thing through all those locations?

And I got one more purchase this morning that didn't send me the invoice. I set all those SPF last night (about 12 hours ago). If they are correct, it MIGHT not have populated yet.

[dbltoe]

YourAdmin >> Configuration >> Email
First Selection is E-Mail Transport Method. Should most likely be smtpauth but might work with one of the sendmail settings.

[CaroleAs]

YourAdmin >> Configuration >> Email
First Selection is E-Mail Transport Method. Should most likely be smtpauth but might work with one of the sendmail settings.

Oh... It is set to PHP. Should I change that to smtpauth ?

[dbltoe]

Won't work well without that setting.

[swguy]

I am seeing issues like this (DKIM/SPF, etc.) more and more frequently.

Thanks to the work of @dbltoe and others, we have some good documentation on this topic:

https://docs.zen-cart.com/user/email...dkim-and-dmarc