Do they also not see the big SEARCH sidebox that is already underneath your logo in the left-hand sidebox menu?
It almost sounds like you want the AJAX features (of having pop-ups when you click the search and instant results), but you want the look and appearance of the non-AJAX search (which shows the Search Box by default to type into).2. When you press it a box pops up where you can place a part number or description into it and images show below the box(which it is doing correctly)
3. I want the box to be in the same area as the logo but under the phone number so people can see it when on the site because it would be more visible than the magnifying glass (which is not that big).
Personally on my site, I turned OFF the AJAX search because I like the longer search box in the header bar versus the small magnifying glass.
You can only hold their hand so much. I'd say to turn off AJAX search (which will make the search bar more visible in the header menu), and still leave the Search Box in the upper left hand sidebox. Between those two things, if your customers can't figure out how to search for something, then they should just call you on the phone because internet shopping is not for them.4. I am dealing with people that I think might be blind because I have to keep explaining to them that they have to look.
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