Gift Certificate Code duplicated

**Thepapershelter** · 16 May 2024, 10:01 AM

Hey everyone,

I've noticed an issue in our ZenCart store where the Gift Certificates seem to be not working. When customers redeem their gift certificates, the code appears twice, and the site gives this message to the customer:

"REDEEM GIFT CERTIFICATE
The Gift Certificate number b25aced79cb25aced79c may be invalid or has already been redeemed. To contact the shop owner please use the Contact Page
For more information regarding Gift Certificate, please see our Gift Certificate FAQ."

As you can see, the code shows twice, but I'm not sure what could be the problem.

Could someone please guide me to see where the error could be?

Thanks in advance for your assistance! :)

Name: Captura2.jpg
Views: 159
Size: 16.9 KB

Name: Captura2.jpg
Views: 159
Size: 16.9 KB

**mprough** · 17 May 2024, 07:23 PM

Originally Posted by Thepapershelter

Hey everyone,

I've noticed an issue in our ZenCart store where the Gift Certificates seem to be not working. When customers redeem their gift certificates, the code appears twice, and the site gives this message to the customer:

"REDEEM GIFT CERTIFICATE
The Gift Certificate number b25aced79cb25aced79c may be invalid or has already been redeemed. To contact the shop owner please use the Contact Page
For more information regarding Gift Certificate, please see our Gift Certificate FAQ."

As you can see, the code shows twice, but I'm not sure what could be the problem.

Could someone please guide me to see where the error could be?

Thanks in advance for your assistance! :)

Name: Captura2.jpg
Views: 159
Size: 16.9 KB

Once the user clicks the link it is redeemed to them.

**Thepapershelter** · 24 May 2024, 10:49 AM

Thank you for your response, but as you can see the code appears duplicated and the customer cannot redeem their Gift Certificate. Now the code doesn't even appear as a link. Could you help me with this so you know what is happening?

**mprough** · 24 May 2024, 12:51 PM

Originally Posted by Thepapershelter

Thank you for your response, but as you can see the code appears duplicated and the customer cannot redeem their Gift Certificate. Now the code doesn't even appear as a link. Could you help me with this so you know what is happening?

What version of Zen Cart? What PHP version? Any plugins installed?

&

Have you edited root/email/email_template_gv_send.html

~Melanie

**Thepapershelter** · 24 May 2024, 01:12 PM

Thank you Mleanie for your response. My version of zencart is v1.5.7. I do not have any plugin installed in relation to Gift Certificates. I have not modified the file you told me either.

Veronica

**mprough** · 24 May 2024, 01:15 PM

Originally Posted by Thepapershelter

Thank you Mleanie for your response. My version of zencart is v1.5.7. I do not have any plugin installed in relation to Gift Certificates. I have not modified the file you told me either.

Veronica

Please list your plugins as they can be relevant from other functions. Also what version of PHP? Find it under Tools >> Server version info

**Thepapershelter** · 24 May 2024, 01:22 PM

here is my email_template_gv_send.html:

<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=$CHARSET" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<base href="$BASE_HREF" />

<style type="text/css">
$EMAIL_COMMON_CSS
</style>

</head>

<body>
<div class="holder" id="gv_send">


<div class="header">
<img src="$EMAIL_LOGO_FILE" alt="$EMAIL_LOGO_ALT_TEXT" title="$EMAIL_LOGO_ALT_TEXT" width="$EMAIL_LOGO_WIDTH" height="$EMAIL_LOGO_HEIGHT" border="0" />
$EXTRA_HEADER_INFO
</div>


<div class="content">
<div><img src="email/gv.gif" width="100" height="80"><span class="gv-amount">$EMAIL_GV_AMOUNT</span> - <span class="gv-code">$GV_REDEEM_CODE</span></div>
<div class="store-name">$EMAIL_STORE_NAME</div>
<div class="content-line">$EMAIL_GV_TEXT_HEADER $EMAIL_GV_AMOUNT</div>
<div class="content-line">$EMAIL_GV_FROM $EMAIL_GV_MESSAGE</div>

<div class="content-line"><tt>$EMAIL_GV_SEND_TO</tt></div>
<div class="content-line"><tt>$EMAIL_MESSAGE_HTML</tt></div>
<hr />
<div class="content-line">$GV_REDEEM_HOW<br />$GV_REDEEM_URL</div>
<div class="content-line">$EMAIL_GV_FIXED_FOOTER</div>
<div class="content-line">$EMAIL_GV_SHOP_FOOTER</div>
</div>


<div class="footer">
<div class="copyright">$EMAIL_FOOTER_COPYRIGHT</div>
</div>

</div>
<div class="disclaimer">
<div class="disclaimer1">$EMAIL_DISCLAIMER</div>
<div class="disclaimer2">$EMAIL_SPAM_DISCLAIMER</div>
</div>
<div class="extra-info">
$EXTRA_INFO
</div>
</body>
</html>

**Thepapershelter** · 24 May 2024, 01:24 PM

PHP Version 7.3.33

**mprough** · 24 May 2024, 01:25 PM

Please list your plugins as they can be relevant from other functions. Also what version of PHP? Find it under Tools >> Server version info

If you can't, we can't help you.

**Thepapershelter** · 24 May 2024, 01:26 PM

This is something that happened recently and I did not install any plugin before this problem

Thread: Gift Certificate Code duplicated

Thread Tools

Search Thread

Display

Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Re: Gift Certificate Code duplicated

Similar Threads

Gift certificate redemption code

Custom Gift Certificate code ?

Want to use a printed gift certificate (with code) in the gift certificate process?

Invalid Gift Certificate code

Bookmarks

Bookmarks

Posting Permissions