Edit Orders v4.0 Support Thread

[ideasgirl]

Older versions of Edit Orders (< 4.1) allowed the store owner to manually modify almost the entire order (including order total lines). It was not uncommon to find problems with math (as these needed to be done by the person editing the order) in stores using older versions of Edit Orders. If you look through the forums there are a number of other posts regarding issues caused by older versions of Edit Orders (including other math related items).


As of Edit Orders 4.1.x, end users are no longer allowed to manually "adjust" the subtotal (and certain other order total lines) within Edit Orders to avoid such issues. And instead of Edit Orders handling any math related to the order total modules, the order total modules are actually run (same as during checkout). This allows the order total modules to do their own calculations based upon the order contents.

As a result, under Edit Orders 4.1.x if the "subtotal" was off before editing, it will be off after editing (it is not recalculated, just loaded from the database as-is and adjusted up / down when products are added / edited / removed).

If you create a new order in the new store, then attempt to edit the order:

• Are the order totals correct when the order is first loaded (no edits)?
• Change the product price and then press "update". Are the order totals correct?
• Add a product to the order and then press "update". Are the order totals correct?

I'll have to take a look at this. I think I know the cause, but want to verify the fix on a couple test sites.



If the database columns and tables were all set to use a CHARACTER SET of UTF8 previous to the upgrade, you are probably okay (you can check this in phpMyAdmin or similiar). This is rare because out of box Zen Cart < 1.5.0 always used iso-latin-1. When upgrading from Zen Cart < 1.5.0 if the 1.3.x database was iso-latin-1 you still need to manually address this (different store configurations need different massaging and conversions - especially multilingual stores, so this was not automated).



Ahhh, by default Zen Cart does not populate the "shipping" address when an order is completely virtual. If the shipping address contains an address with NO "country" (or a country not found in the Zen Cart database), this would be the cause of the message "Warning: One or more of the customer address fields contains a country name unknown to Zen Cart ("Locations / Taxes"->"Countries"). Taxes and some shipping modules may not function correctly until the issue has been resolved."

If all of the products are indeed virtual (and shipping will NEVER be used), you can disable the warning by making the following change in "/admin/edit_orders.php":

    	if(!is_array($order->customer['country']) || !array_key_exists('id', $order->customer['country']) ||
    		!is_array($order->billing['country']) || !array_key_exists('id', $order->billing['country']) /*||
    		!is_array($order->delivery['country']) || !array_key_exists('id', $order->delivery['country'])*/) {
    		$messageStack->add(WARNING_ADDRESS_COUNTRY_NOT_FOUND, 'warning');
    	}

NOTE: Also make sure you apply all known bugfixes for Edit Orders 4.1.4. Some examples (there may be others, but these two come to mind): bugfix when downloadable products are disabled and coupon validation functions are missing from the Zen Cart admin.

This issue is happening now to me after upgrading from 1.5.5 to 2.1. It was never an issue before. I don't pretend to edit the orders that are there but I can't make the suggested adjustments to the code because I manage both physical and digital products/services. Will this be an issue in the future when someone orders something that's digital? Will I be able to edit the orders? This will be useless then.

[ideasgirl]

Ok, so after my post I saw wsworx's post and I uninstalled it (v5 is what I had). When searching for answers I looked for "countries" or similar to my error. I didn't know that version was on beta; BUT, I am having a lot of language files warnings with 4.7.1 version (and I see the fix for those were posted, so I will fix them and continue).

Thanks!

[swguy]

EO 4.7.1/ZC 2.0.0/ PHP 8.2

Customer edited an order and added a misc cost, which they renamed. The configuration for misc cost allows title changes.
Updated the order. Order shows correct new total, but does not show the line item for the misc cost. This seems to be a new behavior compared to 1.5.8.

Have you seen this before? Haven't tried to repro but they say it has happened multiple times.

[jimmie]

Zen version 210
When editing an order, adding a quantity to order, order does update with new quantity but customer details only line item still shows original quantity, but total is correct.
Also after editing an order how do I suppress all the extra info like the update info that goes into the comments?

[lat9]

Zen version 210
When editing an order, adding a quantity to order, order does update with new quantity but customer details only line item still shows original quantity, but total is correct.
Also after editing an order how do I suppress all the extra info like the update info that goes into the comments?

What version of EO is in use?

If you're referring to the customer-hidden comments that EO-5 adds to identify the changes that an admin has made, that suppression is not supported.

[jimmie]

What version of EO is in use?

If you're referring to the customer-hidden comments that EO-5 adds to identify the changes that an admin has made, that suppression is not supported.

Yes, eo5. My mistake on suppressing comments she's been printing from the admin, that's why she she's the comments, but that is the only area we can tell if a order has been changed, the order itself never changes quantity, but order total changes. If I log into customers account and look at edited ordered it shows them only 1 x some product = unit price 11.40 total 22.80

[lat9]

Yes, eo5. My mistake on suppressing comments she's been printing from the admin, that's why she she's the comments, but that is the only area we can tell if a order has been changed, the order itself never changes quantity, but order total changes. If I log into customers account and look at edited ordered it shows them only 1 x some product = unit price 11.40 total 22.80

There have been a number of EO-5 pre-releases. I've tried to replicate your issue using EO5-rc1 and cannot. Please retry with that release-candidate.

[wsworx]

ZC 2.1
PHP 8.3
customer_tax_exempt_2.0.2
edit_orders-5.0.0
sitemapxml-4.0.3
usps-USPS_2024_08_25_K11l
zen_Image-Handler-5.3.5
zen_TyPackageTracker-5.0.0

Hi lat9

Is there a function in EO5 to allow adding the shipping address to an invoice if someone has checked out using "Walk In" instead of selecting a shipping option?
If not, can an Edit option be added for that purpose?

[lat9]

ZC 2.1
PHP 8.3
customer_tax_exempt_2.0.2
edit_orders-5.0.0
sitemapxml-4.0.3
usps-USPS_2024_08_25_K11l
zen_Image-Handler-5.3.5
zen_TyPackageTracker-5.0.0

Hi lat9

Is there a function in EO5 to allow adding the shipping address to an invoice if someone has checked out using "Walk In" instead of selecting a shipping option?
If not, can an Edit option be added for that purpose?

EO-5 is simply mimicking the base Zen Cart's Orders, Invoices and Packing Slip functionality in this. Note, too, that changing the address in EO without also changing the shipping module from "storepickup" will have no effect on that address' display in invoices and packingslips.

[lat9]

Edit Orders v5.0.0 is now available for download: https://www.zen-cart.com/downloads.php?do=file&id=2400

This version requires Zen Cart 2.1.0 or later; it will not work with prior versions!

See the plugin's wiki articles for additional information: https://github.com/lat9/edit_orders/wiki