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  1. #1
    Join Date
    Mar 2006
    Posts
    20
    Plugin Contributions
    0

    No email of Order - Billing & Shipping don't match

    Hi all:

    Searched for a couple of hours in the forums, but couldn't find an answer to this one...

    Store processed an order (successfully) this weekend, but ZenCart did not email a copy of the order to me. The order is "flagged" with a red dot which translates to "Billing and Shipping does not match".

    Using Authorize.net AIM. Checked there, and order processed and batched successfully.

    Have received email copies/notifications of all previous orders just fine.

    Any ideas?? Is this normal behavior?

    My server/cart setup is below in my sig...
    Thanks for your assistance!

    Robert
    Running ZenCart 1.2.7d
    H-Shere cluster
    Apache 1.3.34 (Unix),
    PHP 4.4.1
    MySQL 4.0.25 standard
    GD imaging

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,402
    Plugin Contributions
    6

    Default Re: No email of Order - Billing & Shipping don't match

    The red dot is a verification of the Billing, Shipping and Customer address ...

    When something between the 3 do not match ... the red dot appears as a heads up to verify the order "just in case ..."

    Do all of your other emails work?

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  3. #3
    Join Date
    Mar 2006
    Posts
    20
    Plugin Contributions
    0

    Default Re: No email of Order - Billing & Shipping don't match

    Hi Ajeh,

    To answer your question - well...I WAS getting all other email notifications. Since writing this post, just had a new customer register and they placed an order - no emails.

    The only thing I've changed is (and of course - in IT it's ALWAYS "what have you changed recently") I added the Credit Cards Logo Sidebox mod last Friday. WHen adding it, I removed the code to show the AMEX, Diners and Paypal from the tpl_cc_accept.php page, and placed it in my Custom template folder rather than my template_default folder. In the process, I also turned on/off a few sideboxes in the Admin>Tools>Layout Boxes Controller, and Admin>Configuration>Layout Settings (Banner Display Groups).

    That's all I've done recently. But can that really have anything to do with it?
    Thanks for your assistance!

    Robert
    Running ZenCart 1.2.7d
    H-Shere cluster
    Apache 1.3.34 (Unix),
    PHP 4.4.1
    MySQL 4.0.25 standard
    GD imaging

  4. #4
    Join Date
    Dec 2004
    Posts
    1,044
    Plugin Contributions
    0

    Default Re: No email of Order - Billing & Shipping don't match

    has your host made any changes to the email rules on the server

 

 

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