Quote Originally Posted by mikecrane
I figured out the issue with the error code. Now what is happening is that my client is using QB 2006 with Merchant Services. The way I understood QBI, is that the order, including the credit card info, will be downloaded into Quickbooks using the orders.iif file and then that order could be processed using Quickbooks and Quickbooks Merchant Services.

Well, the credit card info is not downloading. Did I misunderstand QBI? If so, what do I need to fix the issue?


Mike
Mike,
In the future, QBI will directly interface to QB in order to support additional features such as this, but right now using the iif file format it can not import credit card numbers. The iif format does not even have any fields for the credit card information. QBI works with merchant services that are integrated directly into the shopping cart, and for most people this is a much better solution anyway. When it is integrated into the cart in real time, you do not have to do any additional steps later to charge the card, and you do not have to waste time contacting the customer if it is declined, because the customer can make corrections or try another card immediately. Also, for customer security, it is best not to even store the numbers in QB, since they are not needed once the sale is completed.

I believe that there may be a contribution that allows you to link to the QB merchant services in real time from the cart. You may also consider using Authorize.net instead, which is quite popular and used by many people, and it works perfectly with QBI.

QBI does know that the card has been charged, and does import the payment as an invoice/payment, or as a sales receipt (preferrable configuration). Because the card has already been charged online, there is no need to import any credit card information.

Thanks,
Adam