Orders Not Appearing

**DrByte** · 6 Nov 2006, 01:01 PM

What has your hosting company said about it?
Chances are one server has blocked something either unexpectedly or quite intentionally and maybe you'll need to have your account moved if they won't consider unblocking something.

You could point them to this document which explains some of the technical needs:
http://www.zen-cart.com/wiki/index.php/PayPal

**benz001** · 7 Nov 2006, 11:20 AM

Thanks Dr Byte, I've got an open support ticket with them on this issue and I'll post the results up, did either of those two settings stand out to you as likely candidates?

**DrByte** · 7 Nov 2006, 11:25 AM

Originally Posted by benz001

did either of those two settings stand out to you as likely candidates?

Sorry, no, they don't strike me as relevant to the problem.

**aeonmedia** · 7 Nov 2006, 04:28 PM

Thanks to everyone who posted their replies - I realized the issue. My customers also have a 'pay pal' cart, where they add shipping and handling on that side of things. this is a universal setting in paypal, and is applied to any item purchased through that paypal account - even though these are completely different products and completly different carts - and the handling on them is not the same. That value gets tacked on regardless.

the discrepency between the values causes the orders not to be pushed through. that's been the problem the entire time - although it did not seem that way at first - because at first only 30-40 percent of the orders were getting stuck and then once I upgraded 100 percent of them began to get stuck.

Thanks to everyone who was persistant and posted reply's to the question!

**benz001** · 11 Nov 2006, 06:32 AM

Hi Dr Byte,
the host was able to resolve the issue - according to them the only differences b/w my two accounts was that they had just started running apache mod_security on the server with the failing account.

If I do get any more details on what changes they made exactly I'll post them up here.