No order conformations and orders in admin with Paypal IPN

[bumergroup]

Ever since I installed my zen-cart web-store, nether me nor my customers receive an order conformation also the orders are not being recorded by Zen-cart admin only when the method of payment is Paypal.

Mike.

www.hotstyles4u.com

[Kim]

What version of Zen Cart are you using? Do you have your Auto-Return and IPN URLS configured correctly on the PayPal site account? Are you using your PayPal PRIMARY account email address?

[DrByte]

http://www.zen-cart.com/wiki/index.php/PayPal

[bumergroup]

I went through it again. Same problem. I have anothe zen-cart store with a different host and no problem there. Could the host be blocking anything?

[bumergroup]

an FYI.
I use a Joomla+virtuemart web-store with same host and no problem there.

[DrByte]

I went through it again. Same problem. I have anothe zen-cart store with a different host and no problem there. Could the host be blocking anything?

Most likely yes.

If you turn on the PayPal debugging, as mentioned in the article I referred to, you may come up with some information that explains how much of the IPN transaction *is* getting to you vs *not* getting to you. If PayPal cannot complete a notification to your store, then your customers' orders will hang in limbo until the notification completes.

Or you could upgrade to v1.3.7 and use PayPal's Express Checkout instead, which doesn't have to wait for PayPal to notify your site of a completed order ... it releases the order immediately.

[bumergroup]

the log is empty.

[DrByte]

If your log is empty then either the logging system is unable to write its logs due to permissions problems, or the logging is disabled ... or .... PayPal is not able to talk to your webstore in order to deliver its notifications. The latter suggests a communications block between your host and PayPal.
So ... the various troubleshooting steps mentioned earlier are going to be required:
http://www.zen-cart.com/wiki/index.php/PayPal

Or you could upgrade to v1.3.7 and give PayPal Express Checkout a try -- it doesn't rely on IPN to release orders if the customer is paying via PayPal funds or by Credit Card and uses a Confirmed address. (It *does* rely on IPN to update orders if you alter their status in your PayPal console or when an echeck clears or when you manually accept a non-confirmed address, etc ... so you really *should* still get the IPN system working.)

[bumergroup]

1. the permissions are set to 777.
2. I get the payments OK.
3. the customer is redirected back to my webstore after the check out.
4. I spoke to the hosting company and gave them the port needed for the PayPal, they confirmed that these are open. Is there a way I can check the ports myself?

[DrByte]

Which version of Zen Cart are you running?