Return Authorization Module (RMA)

[Sunabac]

I would like to line-up the postal code input field and the drop down menu for reason to be under the respective labels (like the rest of the form).

[thanks

Got It! couple of <br /> achieved it.

[clydejones]

URL for your site? so I can see what you mean.

[Boggled]

I've got a couple of 'glitches' no one else seems to have, so I'm assuming it's on my end.

1) On the Returns page there is no 'State' input box (or a dropdown).

2) When I did a test, all the emails came through just fine, but my copy (shop) didn't include the phone number. The place was there, but it was blank. I know I entered a phone number (it's required), but I did enter it as 555.555.5555 - with dots instead of dashes.

Would that make the difference? If so, where can I add a sample of how they should type the phone number so it will show up beside the Phone number input box? A lot of my customers use the dot method instead of dashes.

I'm not sure which version of RMA I have (I didn't install it), but I'm assuming it the latest one because the cart was a fresh 1.3.7 install. (In case it matters -it's had several mods added since the install.)

Here is a link: Driftwood Returns Page

[clydejones]

I'm not sure this is the most recent version.

There should be a State field.

The Phone field should be "optional"

I'd download and install the latest version 2.0.3a from the download section.

[Boggled]

Thanks Clyde!

I'll try that and see what happens.

[Boggled]

Okay...I just downloaded the latest version from the downloads section.
I changed the YOUR_TEMPLATE to my template's name and uploaded everthing.
The State is still missing! What am I doing wrong?

Link: New Returns Page

[clydejones]

Here's a quick fix; (NB: I've already changed the folder names to "endofsummer"

You should be able to just FTP the includes folder to your server.

Attachment 1458

[witch-of-germany]

Hi Boggled, I mentioned the "missing" country field in my post #66 in this thread. I was informed that the country is not necessary, as the customer's data would be in the database anyway! I never received a response to my remark that a customer might have moved or would like to have the substituted article to a different address. So, you are NOT ALONE!!!! But let's not complain about such trifles ... it's great that this at least is available and - you can expect customers who are returning something to give correct and complete information - at least I hope so :-) !

[clydejones]

Witch of Germany,

Feel free to use the files in the quickfix.zip it will give you what you requested.

Just make sure to rename the folders from "endofsummer" to the name of your custom template.

[clydejones]

Sorry, Don't use quick_fix.zip It includes a file that shouldn't be included.

Use this instead. You'll have to rename the YOUR_TEMPLATE folders to match your custom template name.

Attachment 1461