Protx VSP Direct v2.0.0

[Balboa]

Hi, sorry I'm new to this and am stuggling to see whether everything with the Protx integration is in it's right place.

A previous developer installed the module to my site, but I've now took over and am not sure at which point he left off.

In regards to the PEAR:Crypt_Blowfish, I do have this error on admin. However I have created a debugging output from a test transaction and there is some reference to this. Please can you view the report below and let me know if this is correct?


Original Data sent to Protx:
----------------------------
VPSProtocol=2.22&TxType=PAYMENT&Vendor=----------------------------

--------------------
Encryption NOT USED!
--------------------

------------------------------
Include paths for this system:
------------------------------

.;c:\php4\pear

----------------------
Safe mode in use?: no
----------------------


-------------------
Transaction status:
-------------------
Transaction was successful!

Thanks in advance for any help

[conor]

Hi,

Please can you view the report below and let me know if this is correct?

Sorry, your grammar is rather confusing, the focus of your question has been lost somewhat as a result.

I'm assuming that you are trying to ask if your installation has been configured properly.

It has not.

The PEAR Blowfish package has not been installed on your server.

Please log in to your server via SSH and run the following command:

pear install Crypt_Blowfish

That should install the Blowfish software in the c:\php4\pear directory and the warning in the admin should disappear.

Hope that helps!

All the best...

Conor
ceon

[webfooted]

Hi, after the system working for a couple of months we're now getting a new error message when trying to process a payment:
(Couldn't create a transaction (VRTXVendorTransactionTypeNotValid, ))

Can anyone suggest why this would be happening?

Thanks in advance for any help!

[conor]

Hi,

Can anyone suggest why this would be happening?

That error is one returned by Protx so the module is working fine but something is wrong with your Protx account.

What "Transaction Type" are you using?

You should contact protx immediately and ask them what's up, but please also let us know what you find out! :)

All the best...

Conor
ceon

[webfooted]

Hi,



That error is one returned by Protx so the module is working fine but something is wrong with your Protx account.

What "Transaction Type" are you using?

You should contact protx immediately and ask them what's up, but please also let us know what you find out! :)

All the best...

Conor
ceon

Hi Conor

I've been on to Protx and they asked about the Transaction Type aswell, so I'm waiting to hear back about that. By transaction type do you mean transaction mode (which is live) or authorization type (set to immediate charge)?

I'll let you know if/when I get to the bottom of the error.

Cheers, Emily

[conor]

Hi Emily,

I was enquiring about the authorisation type rather than the transaction mode.

All the best...

Conor

[webfooted]

Hi Emily,

I was enquiring about the authorisation type rather than the transaction mode.

All the best...

Conor

Hey Conor, it looks like it might be a case of our client's account with Protx being suspended... So, the moral of the story is ... if you get an error message like that go straight to Protx!

Cheers for your help.
Emily

[conor]

Hi Emily,

Thanks for the update! :)

All the best..

Conor

[lemuria]

Hi, we finally have our previous issues with the incorrect IP address and installing crypt_blowfish ironed out and we're able to successfully make test orders. (Thanks for the help, Conor!) Now we have two more problems.

When I have the transaction mode set to "test" and I use a test credit card with all the fields filled in correctly, the order goes through. However, if I leave any of the credit card fields blank, or if I have transaction mode set to live and I try to use the test credit card numbers, I get the following error on a blank white page:

"Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

It seems like when I'm supposed to be getting an error screen saying "you are missing fields" or whatever the problem was, I'm getting this message instead. Is Protx trying to send an error message, and I'm missing something on my end? Could this be because we're in a staging directory on the server, or is there some other reason why the error messages aren't showing up properly?

Here's where we have the cart installed:
http://www.bigmamaslings.co.uk/STAGING/index.php

The second problem is that when I turn on the debugging, the screen says this at the bottom:

Encryption NOT USED!

However, crypt_blowfish is now installed (there are no errors showing in the admin any more) and we have a keyphrase set. Does my client also need to set this keyphrase in the Protx admin somewhere, or change any other setting to make the encryption work?

[conor]

Hi,

Something's seriously messed up with your checkout. I'm afraid I can't help without having full access to your site so I can examine your code.

Please send me your SSH details, shop login details and shop admin login details.

You have my address from before! :)

All the best...

Conor
http://ceon.net