Protx VSP Direct v2.0.0

[Musicademy]

I hope I'm on the right thread - my apologies if not. We've just updated to the latest version of Zencart but its thrown out our ability to integrate with Protx. Please can someone point me in the direction of the right mod (and we'd be delighted to pay someone to fix it for us)
Many thanks

[Thieving_Gypsy]

Hello

We have installed the Protx Direct contrib on our store and it seems fine until you confirm the order at Step 3 of 3 - it then simple sends you back to Step 2 of 3 so that you can enter your card details again...

Can anybody quickly tell me what's on going on before I spend hours digging in the code.

Thanks

Andy

[conor]

Hi Andy,

Can anybody quickly tell me what's on going on before I spend hours digging in the code

The code works fine so there's no point digging through it. :)

I don't know exactly what problem you are having but you are only ever returned from step 3 to 2 if there is a problem with the card details entered or with your protx account. The only other reason you could be returned would be a problem with your installation of the module and/or Zen Cart.

Do you get any error messages displayed when returned?

All the best...

Conor
Ceon

[Thieving_Gypsy]

Hi Conor

Error message is

&error_message=StatusDetail=VSP%20Simulator%20cannot%20find%20your%20vendor%20na me%20in%20its%20database.%20%20The%20simulator%20saw%20the%20Vendor%20Name%20'xx xxxxxxx'%20-%20Your+credit+card+could+not+be+authorized+for+this+reason.+Please+correct+any+ information+and+try+again+or+contact+us+for+further+assistance.

Sorry to bother you I can sort this I think - Protx config problem... (I replaced the vendor name)

Andy

Hi Andy,



The code works fine so there's no point digging through it. :)

I don't know exactly what problem you are having but you are only ever returned from step 3 to 2 if there is a problem with the card details entered or with your protx account. The only other reason you could be returned would be a problem with your installation of the module and/or Zen Cart.

Do you get any error messages displayed when returned?

All the best...

Conor
Ceon

[conor]

Hi Andy,

&error_message=StatusDetail=VSP%20Simulator%20cannot%20find%20your%20vendor%20na me%20in%20its%20database.%20%20The%20simulator%20saw%20the%20Vendor%20Name%20'xx xxxxxxx'%20-%20Your+credit+card+could+not+be+authorized+for+this+reason.+Please+correct+any+ information+and+try+again+or+contact+us+for+further+assistance.

You should set the module to "Test" or "Live" - and be sure to set the correct vendor name.

Everything should be fine then. You should then log into your VSP admin and void/refund any test transactions.

All the best...

Conor

[HandcraftedUK]

Please can someone help!

I am getting the error message (Couldnt create a transaction (VRTXInvalidIPAddress, ) when someone tries to make a payment. My host has given me my own dedicated IP address which I have put into my Protx admin. Any ideas?

Thanks,

Gary

[Pixxi]

You need to use your SERVER IP address in the Protx admin, not your shop dedicated IP.

Ask your host what the IP address of your server is.

[HandcraftedUK]

Thanks for the reply Pixxi,

I've got it working now. I just noticed something else! I am running some test transactions and using my own card. When I make a purchase and PURPOSELY put in the CV2 number incorrectly, it is still authorized!

I have the fraud checking options turned on in the Protx account administration with the rule 'Allow SECURITY CODE MATCH ONLY (Address fails, CV2 check succeeds)' also active for purchases between 0 - 100000. Surely the payment should have failed?

any ideas?

[Thieving_Gypsy]

When you added your IP address in the VSP admin site did you make sure you added the element of the IP as three digit codes? If not then just check that they didn't interpret a 16 as a 160!

This happened to me...

Thanks for the reply Pixxi,

I've got it working now. I just noticed something else! I am running some test transactions and using my own card. When I make a purchase and PURPOSELY put in the CV2 number incorrectly, it is still authorized!

I have the fraud checking options turned on in the Protx account administration with the rule 'Allow SECURITY CODE MATCH ONLY (Address fails, CV2 check succeeds)' also active for purchases between 0 - 100000. Surely the payment should have failed?

any ideas?

[HandcraftedUK]

Hi,

Yep, the IP address is fine but, for some reason, it's still authorising transactions when the CCV is incorrect!

Mmmmmmmmmmm, any ideas?