Pay Pal IPN is not carring over my orders

[parmax]

[FONT=Arial]I am still new to Zen Cart and I seem to get most of it. Howevere, everyonce in a while I hit a bump. [/FONT]
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[FONT=Arial]Yup...I have hit a bump and I cannot get over it. Can someone please help!!!![/FONT]
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[FONT=Arial]When a person places an order in my Zen Cart website http://shop.voipsolutionscanada.com/, Pay Pal is the only option of payment I have selected. [/FONT]
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[FONT=Arial]When the customer is finished their order in Zen Cart they receive their total. Then when they click the Pay pal payment option and go to the Pay Pal website[/FONT][FONT=Arial] the total comes up as $0. Pay Pal does not carry over the total amount from Zen Cart. [/FONT]
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[FONT=Arial]parmax[/FONT]

[DrByte]

[FONT=Arial]When the customer is finished their order in Zen Cart they receive their total. Then when they click the Pay pal payment option and go to the Pay Pal website[/FONT][FONT=Arial] the total comes up as $0. Pay Pal does not carry over the total amount from Zen Cart. [/FONT]
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[FONT=Arial]parmax[/FONT]

This is a classic problem with choosing PayPal IPN as payment method and having difficulties "receiving" the notice sent from PayPal to authorize the order.
The process is outlined extensively in this document:
http://www.zen-cart.com/wiki/index.php/PayPal

If, after following everything in the document, things aren't working, turn on Debug Logging and post the logs for review. They'll be found in /includes/modules/payment/paypal/logs ... the folder must be writable (chmod 777) in order to have logs stored to it.

Also if you're using v1.3.7, be sure to install the latest PayPal patch:
http://www.zen-cart.com/forum/showthread.php?t=56216

[parmax]

It works now My total carrys over from en Cart to Payl Pal! Thanks

However the phone number from Zen Cart gets cut off in Pay Pal? Only 738 appear instead of 905-738-9300.

[trillian]

This is a classic problem with choosing PayPal IPN as payment method and having difficulties "receiving" the notice sent from PayPal to authorize the order.
The process is outlined extensively in this document:
http://www.zen-cart.com/wiki/index.php/PayPal

If, after following everything in the document, things aren't working, turn on Debug Logging and post the logs for review. They'll be found in /includes/modules/payment/paypal/logs ... the folder must be writable (chmod 777) in order to have logs stored to it.

Also if you're using v1.3.7, be sure to install the latest PayPal patch:
http://www.zen-cart.com/forum/showthread.php?t=56216

I am having this problem, the order total is not carrying over to paypal.

What puzzles me is that is was working, and that was before I configured anything in my paypal account! It worked perfectly except it did not automatically return the customer to the checkout success page.

Now it does not work at all, just shows 0 in order total.

I have gone through all the steps, starting with re-installing the paypal module. Everything is now configured as it should be and yet it does not work.

The only thing I changed in the cart between now and when in was working is that I went through and changed the pages for weight in 'lbs' to 'kg'. Could I have accidentally done something that would cause this?

I am running a version 1.2.6d cart. As I say, the paypal IPN was working, my account is a biz account and verified etc.

I tried to find the log file to set it as writable but I cannot see a log file, is this only created once you have enabled debug logs?

Many Thanks,
Sheryl

[DrByte]

I am running a version 1.2.6d cart. .....
I tried to find the log file to set it as writable but I cannot see a log file, is this only created once you have enabled debug logs?

Debug logging to file was added in v1.3, and enhanced in v1.3.7.

[DrByte]

I am having this problem, the order total is not carrying over to paypal.
...

Now it does not work at all, just shows 0 in order total.

The problem reported above was one where PayPal would take the proper payment but not notify the store of the completed purchase.

Your description is different.

Can you provide some screenshots of what you're seeing ?


You should put a plan in place to upgrade, too...

[trillian]

The problem reported above was one where PayPal would take the proper payment but not notify the store of the completed purchase.

Your description is different.

Can you provide some screenshots of what you're seeing ?

My problem is the same as that described by parmax at the top of this thread. The order total does not get carried over to paypal. So when it goes to the paypal screen it just has an order showing the store name and a total of '0'.

Just for the heck of it, I installed a clean 1.2.6d cart on another account I have with the same webhost and even without changing any settings in my paypal account it seems to work fine (at least the order total is correctly carried over to paypal).

So the fault is pretty clearly not on the Paypal side and it seems very tolerant of url settings for ipn_handler etc because obviously these are different and yet it still works.

[Kim]

What other addons do you have installed? What other settings have you changed recently?

[trillian]

My webhost says they have checked the ports mentioned in the FAQ and any other potential filters etc on the server and they say there is nothing that should be blocking it.

The only changes I have made have been some shipping rates, changing all the instances of 'lbs' to 'kg' and the currency to Danish Krone (I first suspected that perhaps the currency was not recognised so I switched to $ but that's not the problem.

[DrByte]

Just for the heck of it, I installed a clean 1.2.6d cart on another account I have with the same webhost and even without changing any settings in my paypal account it seems to work fine (at least the order total is correctly carried over to paypal).

If a fresh install works fine and your customized install doesn't, then you'll need to pull out a fine-toothed comb and find the glitch.

Here's the approach I use when tracking down tough-to-find issues:
http://www.zen-cart.com/wiki/index.p...Obscure_Issues

You might pay attention to any changes you made related to currencies.