Paypal - session logged out - please sign in again

[DrByte]

... its obviously impossible to say whether anything has been solved when I have always been unable to reproduce the problem on any of my computers.

Completely understandable ... same here !

[velvetgirl]

To anyone having this problem .... please determine whether or not the customer is accessing your site and/or PayPal via AOL.

AOL has some odd server/proxy round-robin behaviour, which often causes the address of their "request" to change each time they click a link on a webpage. Thus, if PayPal (or even your store) was expecting them to come from a certain address in order to ensure they were in fact the same person who was logged in at a previous screen ... but they come from a different address (IP address from AOL for example), then PayPal will treat them as logged out and ask them to sign in again.

There's nothing Zen Cart can do about that with respect to PayPal transactions.

I used AOL to do my test transactions - both PayPal and credit card through PayPal and they went through fine so I don't see how this could be the problem.

I understand the ZenCart can't do anything with respect to PayPal transactions but I did not have this problem with the other shopping cart system I was using (with the same customers) so it seems to me that ZenCart has some part in the equation.

[TTLNTL]

slightly different scenerio but with my last webhost I was suddenly made aware that some NTL users were unable to view my complete site. A lot of head scratching and pulling of hair took place until I venture onto a forum called NTLHell.co.uk or similar. I then posed the problem to them and asked that as many as possile tried to gain access to my account - a great response - some could, some couldn't, some did sometimes.

It wasn't until I had a lot of replies I realised it mainly localised in South of England that the users could not see the site. It turned out to be the NTL router/server at Brighton was blocking my site although they wouldn't admit it at least I had a workround wich was to get customers to alter their proxy server to a northern one - problem solved.

The reason for posting this is to possibly explain the some can, some can't problem - I haven't had time to research properly but I googled "AOL problem" and came up with a couple of forums that might help being most members are AOL users - just need to ask for them to do test purchases etc.. - perhaps problem might reveal itself clearer

Just a thought
John

[velvetgirl]

My customer that have been having this problem are in different countries as well as different states here in the US. The ones that have responded to me regarding the AOL issue DO NOT have AOL.

[DrByte]

What is your URL ?

[velvetgirl]

What is your URL ?

http://www.bopeepswoolshop.com/zencart

[velvetgirl]

Have I been forgetten?

[DrByte]

Forgotten? no.

But haven't got enough data nor been able to reproduce the problem consistently enough to have any sort of fix for it.

[TTLNTL]

My shop has been extremely quiet for weeks, then I receive an email stating he has been having the same problem and getting a "session timed out" reply when using Paypal - thought I had resolved it - sadden to realise I hadn't.

Has there been any updates before I re-activate the old OSCommerce site again <sigh>

[TTLNTL]

Further to the above - I have applied the latest patch - had my customer check it and it still times out the session.
He is a yahoo customer in uk and has not had this trouble previously