paypal IPN woes

[Ajeh]

When you loaded the clean install of v1.3.7 did you also load the current PayPal Patch?
http://www.zen-cart.com/forum/showthread.php?t=56216

Are you able to do a regular checkout with Check/Money order?

[lina0962]

Hello, Ajeh:

Yes. I tested before and after current PayPal Patch was installed. The same in both cases.

Check/Money order works fine. Paypal Express works fine too. :-) Only Paypal IPN has problem.

Lina

[DrByte]

lina,
wishy's problem is a very specialized issue.

Yours sounds more general, and the following very detailed FAQ document will show you a number of things to check:
http://www.zen-cart.com/wiki/index.php/PayPal

You could start with enabling debug logging, and do a test transaction, and then post your logs for review:
http://www.zen-cart.com/forum/showthread.php?t=61199

Then be sure to read the troubleshooting article and check things out ...

[DrByte]

wishy,
Your database was missing the "auto-increment" attribute on the paypal_payment_status_history table. This is a very odd happening. I've not seen just "one" table suddenly lose its autoincrement setup. This sort of thing usually only happens on a mass table-export-then-import usually when moving from one host to another and changing MySQL versions in the process ... and even then it should affect all tables, not just one.
I've fixed the table, and am waiting on a test transaction to confirm success or not.

[wishy]

wishy,
Your database was missing the "auto-increment" attribute on the paypal_payment_status_history table. This is a very odd happening. I've not seen just "one" table suddenly lose its autoincrement setup. This sort of thing usually only happens on a mass table-export-then-import usually when moving from one host to another and changing MySQL versions in the process ... and even then it should affect all tables, not just one.
I've fixed the table, and am waiting on a test transaction to confirm success or not.

I built the original site on my local server then transferred it to the current server. So you're spot on. I followed some instructions for moving to a live server that I found in the faq and obviously something happened in the database dump and transfer. I've just had a successful transaction so things looks promising so far - fingers crossed.

Many thanks for all your help, Dr Byte. I appreciate it a great deal as well as all the advice I've received here in the forums - a real lifeline.


wishy

[lina0962]

Hello, DrByte:

I am replying to the thread you posted yesterday to me.

I followed the detailed FAQ document and checked everything. Double check I have uoloaded the newest PayPal patch. Followed your another thread to open the paypal log.

The problem was still there. I noticed that after I finished the payment via Paypla IPN and was redirected to my website, there was no order number showing. And if there was no order number, then consequently new order would not show up in Admin, nor in "my account" either.

When I checked out using check/money order and Paypal Express, the order number showed and then new orders would show on Admin.

the attached is the zip of my paypal log. I tried 3 times with Paypal IPN, no order number; one time with Paypal Express, the order number is 12.

By the way, it was really painful to check out with Paypal Express. I prefer Paypay IPN pernonally.

Thank you very much for your help!

Lina

by the way, i used www.thesbeauty.com

[DrByte]

Lina,

It seems you have some custom code installed, which is not getting loaded when processing PayPal IPN transactions. Thus, your IPN activity is failing.

Fatal error: Call to a member function buildHrefLink() on a non-object in /home/.nonsense/smithville/thesbeauty.com/includes/functions/html_output.php on line 20

What addons/contributions have you installed?

[m_and_s]

HELP please!
After receiving a Paypal notification payment without any ORDER confirm email, I installed "Paypal Session Viewer" addon, and I found I HAD OTHER 2 STUCK ORDERS, both with Paypal payment selected, but for them I did not receive ANY KIND OF NOTIFICATION, nor from Zen-Cart or Paypal (no order confirm,no payment notification)
How could this happen?

I realized I had, skipping my test orders(it' a week my site is officially online), alternating good and stuck orders:
#9 ->OK
#10 Stuck without any payment and any kind of notification
#11 ->OK
#12 Stuck without any payment and any kind of notification
#13 Stuck order (no ORDER confirm email) but I got Paypal notification

I have 1.3.7. installed with the May 10 Paypal patch installed.
I had removed and installed Paypal IPN.
Now I have activated debug log file and I will make some test and I am going to install Paypal Session Viewer 2.0.

Do you know what can I check to see what happened to orders #10 and #11?
And I was wondering why they had created an account without making an order...they tried but they did not manage


Please help me

[Ajeh]

After you installed the latest PayPal Patch ...

Did you also follow the instructions to

1 Remove any PayPal Payment module ...

2 Install both PayPal Payment modules ...

3 Remove the PayPal module that you are not using ...

4 Reconfigure your settings on the PayPal Module that you are using ...

[m_and_s]

Yes Linda,
I did all those things except point 3.

3.Remove the PayPal module that you are not using

After reading some posts on this problem I have removed Paypal Express checkout (it was installed and disabled).
Making some tests I realized that if I or the client subscribe and enter Paypal page, at that point a stuck session is created.
So I need to understand if for some reason clients stopped going on or there was an error.
I sent to those clients a Discount Coupon inviting them to tell me if they encountered some difficulties during checkout.

However reading other threads it seems other people is having the same problems, but Paypal Session Viewer can help if a Paypal notification is received.

If my "potential" clients give me some advise I will let you know.