How Did You Hear About Us, Configuration Problem

[mydanilo]

I installed: How to Use How Did You Hear About Us Version 1.3.1 and it seems to work just fine. I added all my drop down pre sets and wanted to do the "other" option.

Here is what the instuction says:
This contrib creates a drop-down box populated by admin entered
(Admin->Extra->Referral) referral sources that prompts the customer where they found out about the site.
//OK, UNTIL HERE ALL WORKS FINE...

//NOW THE OPTIONS BELOW DO NOT WORK, I CAN NOT FIND THEM IN THE DISCRIBED LOCATIONS.
Admin can also make this required or not (Admin->Configuration->Customer Details). Also includes ability to control whether or not an "Other" appears in the dropdown and if so, displays an additional text input box (Admin->Configuration->My Store).

I checked if I had some files in override that were not updated but could not find any. Anybody any suggestions why my options as discribed above don't show up in Admin?

[ranger_lp]

Hi:

In the admin panel, under Configuration->My Store there should be under Title:

Display "Other" Referral option

and uner Configuration->Customer Details under Title:

Require Referral

If you don't have either, you didn't execute the the complete sql file.

You would need to run the following sql:

INSERT INTO configuration (configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, set_function, date_added) VALUES ('Display "Other" Referral option', 'DISPLAY_REFERRAL_OTHER', 'true', 'Display "Other - please specify" with text box in referral source in account creation', '1', '22', 'zen_cfg_select_option(array(\'true\', \'false\'), ', now());
INSERT INTO configuration (configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, set_function, date_added) VALUES ('Require Referral', 'REFERRAL_REQUIRED', 'true', 'Require the Referral Source in account creation', '5', '6', 'zen_cfg_select_option(array(\'true\', \'false\'), ', now());

That will populate the admin panel properly....

[mydanilo]

Well well, this worked! Thank you.

I did run the supplied sql patch, but it seems that just now it worked when I dumped your sql instuctions in my sql query box.

Thank you very much :)

[dealbyethan.com]

Hi ranger_lp,

I was having 1064 error when running the sql which I downloaded from zencart. But your sql solved it. Thanks :)

[luvsealssoaps]

this is all fine and good, but how do I see the report of "How did you hear about us?" I don't see anywhere in admin. where I can view it.

[mydanilo]

If you installed everything right, you can go in Admin - Customers - Customers
and you will see a column title: Referred By

It will show what customers selected....easy and great to see where your customers come from. Love it.

[luvsealssoaps]

In Admin - Customers - Customers, the 'Referred By' column does show up, but when I open up a test account, it does not show the value I selected. Instead it displays 'None'. Also, I don't see the same field in the actual Customers form page.

I may have mis-installed somewhere, not sure. Just FYI, I am using the green tea admin template.

[mydanilo]

If you go to Configuration - Customer Details

Can you see all the way down the last listing:
Customers Referral Status?
if yes, set it to 1 and see if it works.


Also check if you have all the menu options as described in the readme file.

If yes, I would check if all files were uploaded correctly.

[DivaVocals]

I wanted to test this, so I created a test customer and chose "Other" I then entered the appropriate data in the "Other" field.. I then went to Extras>Referral Sources and this is what I see:
Sources------------------------Referred
Other --------------------------19

Is the number I see under "Referred" supposed to be a count of how many referrals came from the "Other" referral source?? If so this count is wrong and I need to know how it calculated this count.... More importantly.. How do I fix this???

[DivaVocals]

I wanted to test this, so I created a test customer and chose "Other" I then entered the appropriate data in the "Other" field.. I then went to Extras>Referral Sources and this is what I see:
Sources------------------------Referred
Other --------------------------19

Is the number I see under "Referred" supposed to be a count of how many referrals came from the "Other" referral source?? If so this count is wrong and I need to know how it calculated this count.... More importantly.. How do I fix this???

Alright so I've confirmed part of my original question..

The "19" definitely is supposed to represent the number of referrals that came from the "Other" referral source.. However, the count is incorrect. At the time I ran this report, I had only added ONE test customer with "Other" as a referral source in my testing.. I have since added a second customer using the "Other" referral source in order to test that the count is at least incrementing by 1 correctly.. (It is incrementing correctly, and now it shows a count of 20)

So I still need to know how do I correct this so that the count accurately reflects 2 instead of 20.