What happened was this ...

She added stuff to the cart ...

Then ... the dog started to chase the cat and the kids went racing after the dog ... naturally she had to race after the kids ...

Around the house and down the street they ran until the cat leaped over the fence which the dog couldn't climb which let the kids catch the dog and she caught the kids ...

Then, after finally dragging them all home some 24 minutes later ... eeks! 24 minutes later?!

That means her session timed out! ... as you saw in the whos_online ... then she logged in ... but all was still lost ... she wasn't logged in before the race down the street so all those products were not in her shopping cart and linked to her account ...

Had she been logged in ... and had she taken 2 days to get back ... her products would still be sitting in the shopping cart when she logged in again ...

But alas, she was not logged in and her session did time out and everything simply goes *poof*!!

We call it security ...