Gift Certificate Help Please

[Silvercrest]

Thank you for your reply. That is great news! Can't wait to give it a go!

[kevdoginca]

Ok... so I have Gift Certificates working on my site (with the help of all you guys... Thanks!!). I'm a little confused at the process and have not found ALL the answers here (most, but yanno!).

Here is my understanding of how it works and my questions.

1) Customer buys gift certificate from site and pays through paypal.
2) Purchase shows up and the store owner must log in to "Release" GC after payment is confirmed.
3) Store owner must go to the order and change the order Status to "Delivered" (is this step necessary before the customer receives the GC??).
4) Customer receives email with GC info (I had a problem with a quick checkout module that generates bogus login info and bogus email addys - GC's disappeared into La La land).
5) Customer clicks on link and can send GC to someone else.

Now... after a GC is released, it disappears from the admin page. So is there no way now to determine the information of the GC (denonimation, date released, etc.)???
If someone complains about not receiving the GC, is there a way to resend?

Thanks all!
KevDoginCA

[Ajeh]

The release of the GV is not dependant or orders_status ...

The GV code has no meaning as the GV when released goes direct to the customer's account ...

Next, when sent to another ... while there is a GV code for the friend to claim the amount ... the GV code does not have a direct relationship to the order as the customer sending it could have a balance of $50 in GV then bough $10 more ... then sent $55 dollars worth ...

But in the Admin ... Gift Certificate/Coupons ... Gift Certificates sent ... it does show that a GV for $55 was sent ...

It shows who sent it, the code, and the addres sent to ...

NOTE: while sent from Bob to Fred ... Fred can call Bill on the phone and say go use this GV I just got from Bob ...

First claim of a GV wins ...

[kevdoginca]

Ok thanks!

So if for some reason after you release the GC the user does not get it (or they claim they did not receive it), what should you do?

I know you can manually send a gc, but what happens if they find the original and use it (or had it all along) after you send a new one?

Thanks again!
Kevin

[Ajeh]

A remption code is good for 1 use ...

You can look in the database table for this ...

At this time the GVs need to be expanded further ...

[tbrides]

Hi Ajeh,

Gift Certficate codes are not working when I choose any payment gateway other than cheque/money order!

Can you please point me in the right direction

[friends1976]

Zen Cart allows GVs to be either automatic or by approval

How do you make them automatic?

[Ajeh]

In the Modules ... Order Total ...

Edit the Gift Certificate:

Queue Purchases
Do you want to queue purchases of the Gift Voucher?

true
false

Warning: you want to be very careful on auto approval as Check/Money Order is not a good idea to auto approve ...

[tbrides]

Hi,

I've discovered that coupon codes work with all payment methods but gift vouchers/certificates (whatever we call them) don't!

[Ajeh]

Hi,

I've discovered that coupon codes work with all payment methods but gift vouchers/certificates (whatever we call them) don't!

Could you expand on this? I am not following what you are saying isn't working here and when ...