Protx VSP Direct v2.0.0

[SarahL]

damn with which version of code - mine are still showing errors!!!!!

[conor]

Hi,

damn with which version of code - mine are still showing errors!!!!!

The version of the module doesn't matter (as long as it's 3.0.0 or above)... our account isn't working either.

I'm guessing that it'll still be some time yet before everyone's accounts are up and running again.

Either that or those whose accounts do appear to be working are just plain lucky!

I'll say it again... what a mess...

All the best...

Conor

[conor]

Hi Ryk,

Certainly saves doing it the old way - quite useful for new installations I'd say.

Thanks, I appreciate the feedback!

Just in case anyone is interested, the sidebox with the recommended CSS styling applied looks like this for a default installation of Zen Cart:



All the best...

Conor

[SarahL]

Hi,



The version of the module doesn't matter (as long as it's 3.0.0 or above)... our account isn't working either.

I'm guessing that it'll still be some time yet before everyone's accounts are up and running again.

Either that or those whose accounts do appear to be working are just plain lucky!

I'll say it again... what a mess...

All the best...

Conor

until it works I won't be 100% sure - sorry no offense meant but once its working I can rest easy! have sent off another email but we shall see never got a reply back from first emails!

[welshop.com]

Just to make others aware

I'm running the standard direct form on zen 1.3.7 and I have had two orders late yesterday and this afternoon which were incorrectly processed by Protx.

The first was processed 3 times and the last 6 times - I have had to contact the customers to tell them of the issue and put through the relevant refunds.
Just something else it would be worthwhile watching out for althoguh not sure if its a mixture of customer error and Protx or just Protx

[doubletiger]

Conor is right, althoug protx said the system is working now but it still cannot process payment from my site correctly. It will still time before it 100% fixed.

[conor]

Hi,

It would appear that Protx is back up and working.

We have had a live order and have been able to put through live orders and void them in the VSP admin.

We did find one major problem though... someone who tried to make a purchase earlier (at around 11.30) and couldn't had their card charged even though they got the standard message earlier "Error connecting to payment gateway...".

We have voided their transaction so thankfully things have worked out okay but it's something to be aware of... I'm very surprised that Protx's systems were running so badly that they'd charge cards but then return an error!

Hopefully that information is of use to some of you... and hopefully your sites are back up and running now also!

All the best...

Conor
Ceon

[welshop.com]

I have just tried a live test order and it came back with a Protx error

It would appear things are okay for some but not all

Cheers
Brinley

[doubletiger]

Protx said the system is still down:

"VSP System Upgrade

01 August 2007 16:49:02 - The Live system is still unavailable. The service team are still working on a resolution. We will update this page when more information comes available."

[conor]

Hi,

I have just tried a live test order and it came back with a Protx error

It would appear things are okay for some but not all

I've a feeling that my earlier guess that accounts are being brought back online randomly is what is happening. Certainly everything seems reliable for us now, hopefully your accounts will be working again soon.

We have complete access to our VSP admin.. if you still can't access that then maybe that's how you'll be able to tell when things are up and running for yourself once more... just keep checking if it's back online, rather than submitting tests every so often (as we were doing).

Or decide to take a break and just check back later (not a bad option either, would possibly avoid more frustration).

All I can do is sit and hope that all of you are brought back online as soon as possible.

Protx said the system is still down:

It is working here so that may be their way of trying to discourage people from using it at all? Hmmm.

All the best...

Conor