Protx VSP Direct v2.0.0

[dasonix]

Not sure if this will help but will try.

Again what ver of Zen are you running and what ver of the protx Direct Mod are you running.

Remember that PROTX has just had a major upgrade to both the zen mod and also the Protx servers/systems.

So its possible that your problems could be a result of using an old version of the mod.

If you get back to us ASAP and we can try to assist.

[dasonix]

Just had a quick look on the Protx forums to see if I can get a lead on the problem for you.

The error you give is part of the std response string from protx to your store e.g.

Response was: VPSProtocol=2.22 Status=OK StatusDetail=0000 : The Authorisation was Successful. VPSTxId={83934307-545B-711C-27EE-52FA991438E0} SecurityKey=GR4MAH0VRR TxAuthNo=3492029 AVSCV2=SECURITY CODE MATCH ONLY AddressResult=NOTCHECKED PostCodeResult=NOTCHECKED CV2Result=MATCHED 3DSecureStatus=ERROR
Successful

So we need to see what both the info sent to the server by your store and the full response is (debug mode should enable the full feedback viewing for you)

[sinecurea]

Hi
Could you let us have some info:
Tools > Server/Version Info

Any info you can give us on which version of of the module you are using would be useful. Perhaps a screen grab of the config options (blank out any sensitive passwords/vendor names).

There has been a major upgrade recently by Protx and Conor too which means unless you've upgraded and enabled 3DSecure you will not be able to process Maestro cards which could be the problem you are having.

Hi Craig and dasonix,
That's the problem! I'm trying to upgrade to latest Protx release.

The details are:
Zen Cart 1.2
Patch: 2.0
Database Patch Level: 1.1.2
PHP Version 4.4.7

I downloaded the new module from here:
http://dev.ceon.net/web/zen-cart/protx_direct

And followed the instructions from here:
http://dev.ceon.net/web/zen-cart/pro...t/installation

Everything was going fine until the step 9, "Install the Protx Direct module".
"Go to Modules > Payment, click on protx_direct and then on Install"

I don't have a "protx_direct", just "Protx Direct v3.2.1, which is already installed:

What have/haven't I done?
Is there something that I've left out of the other steps to prevent the module from appearing?

Steve

[sinecurea]

I forgot to mention, - this has come at a really bad time for me. I've just taken over the Zen Cart from somebody else, and so I'm completely new to it, but now, it's quite important that the shop is open. I've closed it until I get this sorted, as people were getting errors, but their cards were still being charged each time they tried.
So I would really really appreciate any help getting to the bottom of this.

Steve. (also in Belfast).

[Pixxi]

Maybe you've already done these, but some things to check:

1. Did you use the version of the module for v 1.2.x stores?

2. The line you see in admin->modules->payment (Protx Direct 3.21) is the right one - highlight it and click 'Edit', then enter your Protx user name and the rest of the settings, then save it.

3. Do you have 3D Secure enabled in your Protx admin?

[sinecurea]

Maybe you've already done these, but some things to check:

1. Did you use the version of the module for v 1.2.x stores?

Yes, the zip file is called ceon_protx_direct_for_zc_1.2.x.zip

2. The line you see in admin->modules->payment (Protx Direct 3.21) is the right one - highlight it and click 'Edit', then enter your Protx user name and the rest of the settings, then save it.

The protx username is entered. The rest of the fields are empty or default.

3. Do you have 3D Secure enabled in your Protx admin?

How do I check this?

Cheers,
Steve.

[Pixxi]

You'd need to login to the live VSP admin account at www.protx.com, and look under administration->account parameters. It's right at the top of that page.

[sinecurea]

Thanks, I've e-mailed the guy I've taken over the site from, to get the username and password for the admin area.
I'll get back to you when I've got that.

[Pixxi]

The protx username is entered. The rest of the fields are empty or default.

Make sure you have the mod set to 'Live' in the shop admin - it comes set to 'Test' as default.

[bod]

Hello Sinecurea,

is that image of zen cart all you are seeing? The info column is missing? If so I too am having the same problem. I'm installing ceon_protx_direct_3.2.1_for_zc_1.2.x on zen cart 1.26d. and i can't see the info column in the module>payment admin page. The page looks just like your image, no info column.

Either way, can anyone help me out on this. It's really urgent.