My PayPal IPN echeck orders not completing

[sergiogold]

thanks god, my top programer just figured out the internal server error and it fixed, I was going nut.

It was something to do with a modification we did to the orders auto mailer system.

Still echeck orders do not show in the admin, so I'm waiting to see what will happen within a day or 2 once pending echeck orders clears.

[DeeAnneK]

I have a client who just called me with this problem also. She is using Zen Cart 1.3.7 with all patches installed.

Even after the eCheck clears the order does not show up in her admin panel. This has happened twice in the last month.

Thanks,
Denise

[sergiogold]

today checks have cleared and no sign of the orders at the admin.

I suspected that will be the case, since there is no trace of the orders at the database.

PDT is configured. paypal patch is installed, all setup as per instructions, only eChecks is problem

What can we do next ?, please dr Bite, help us !

many thanks

[sergiogold]

dr Byte , please some help on this, you are our only hope to fix this !!

[DrByte]

Can you download your paypal debug log files, zip them, upload the file to your server, and PM me with a link to the zip? Reviewing them will help determine trends and hopefully cause.

[DrByte]

However, there is 1 line originated at my IP, that may be significant, which I think match the time of a test transaction, please see below:


[Thu Aug 16 14:06:06 2007] [error] [client xxx.xxx.xxx.xxx] malformed header from script. Bad header=No recipient addresses found i: /hsphere/local/home/silversi/xxxxx.com/index.php


is this error mean something to you ?

I wouldn't expect that error to show up with Zen Cart, since Zen Cart usually validates all email traffic before actually sending a message. Everthing I've seen on Google about that error message suggests that somehow you've got a script that's attempting either to send to a blank email address or the mailserver has an odd configuration that wants its email parameters sent in a different order than what is being supplied.
Zen Cart doesn't accept blank email addresses, so I'm not sure if that error is happening as a result of Zen Cart processing or some other script on your site.

Even if it was a result of bad data coming back from PayPal, Zen Cart still shouldn't attempt to send an email to a blank address ... it should just ignore the whole transaction because the data is not valid.


Again, more paypal logs will help to understand the problem more clearly.
A list of installed mods/contributions and the kinds of customizations you've done to your site would also be a help.

[foilman]

Dr Byte,
This is happening to me as well and has been happening for a month or 2 now. I just had one this morning. It was a paypal echeck, there is nothing listed when I look at the paypal IPN linkin admin. I am at a loss cause I see the uncleard payment in the paypal account but no sign of the order on the site. I can also tell you that in my cart it skipped the order number. I have 582, 584 and 585.. Order 583 would have been placed around the time the customer for the echeck ordered it. But it is no where to be found. I even went through the database and there is no records of it at all that I can find. PLEASE HELP

Rich Fallon
Foilman.com

[DrByte]

Logs will be a big help ...

[foilman]

Dr Byte,
I thought I had my logs turned on, but apparently I did not. I just turned them on this morning and I will get you a log from testing ASAP.

Thanks,
Rich Fallon
Foilman.com

[DanAllkins]

I have just been informed that we are having the same problem. I have recently update to the latest zen cart.

On our old one echecks worked fine, but since I have installed the new zen cart they dont show up in the admin at all?!?!