Hah!

I asked them to upgrade my PHP version once before and they essentially just laughed. They have more than just a couple of customers on each of their servers and so couldn't at the request of just one customer.

What they suggested I do was buy one of their dedicated server packages.

anyway never mind. I would hassle their tech support guys except that their choice of e-commerce solution is OSC and so they don't typically know too much about Zen-cart. Speeeeewin'!

Thanks again though.