Hi,
That's the way it should be with any reputable host.
Unfortunately a lot of Zen Cart users seem to run their sites on fairly incompetent hosts who don't know how to set their own servers up.
Our personal recommendation is to move hosts as I wouldn't want to run a business website on a server which is managed so badly, but, bizarrely, very few take our recommendation seriously!
Anyway... just a bit of a rant... :)
All the best...
Conor
Ceon
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