Hello Char and Welcome to the Forum.

I used 'Char' as your name presuming 'Jack' is Husband. Please correct if wrong.

A major drawback to things Internet or Web site related is that people seem to think, or believe, that everything should be easy to understand and operate. This is not true most anyplace on the Internet and especially with scripts (like Zen Cart) that offer a lot of built-in features. By definition; "The more features there are the more complicated it will be."

Think of the first time driving a car or just getting into one now. Sit in the Driver's seat and just look at all the options/features one has within arm's reach. Remember the first time driving a car? Trying to stay inside your lane, watching the rear view Mirror, watching what's coming at you, checking your speed and heaven forbid if you wanted to turn on the radio. And now, driving a car is mostly routine and pretty easy to do.

So it is with scripts, control panels, Registering at a Web site, etc. Most times we are viewing a setup for the first time and must figure things out -- on the spot. Else we leave and go somewhere else. This is why, scripts try to make it easy to setup & customize the Frontend (what your Visitors see) so you can get many Visitors. Unfortunately, this means learning the Backend (the Admin section) from Step one.

We can usually teach ourselves how to use something or, with enough time & patience, use trial & error to figure things out. You have definitely taken a smart approach if you are willing to pay someone to teach you as that is always the faster route. For most of us though, we muddle along and learn a few things here 'n there.

We all start out knowing nothing and go from there.