Can't get download to work with my file...

[KTNaturals]

I followed the tutorial and set up a download product. I uploaded a file to my download directory and made sure permission was 644. For some reason, it won't recognize the file. I tried it in pdf, zip, and with all sorts of different file names.

When I use sample files already in the download directory (like test.zip, pdf_sample.zip), then it works fine. When I go into Catalog -> Download Manager, my file always comes up with a red dot. If I change it to one of the files that already existed, then it's green. I can even check out and download the actual file.

My pdf file is about 90K (not much different when zipped). What am I doing wrong?? Here's the URL of the product.

http://www.thewahmmall.com/teststore...roducts_id=148

[DrByte]

Are you absolutely sure you uploaded it to the right place?
When you uploaded it to the "download" directory, what other files were also in that folder?

[KTNaturals]

I have

.htaccess
index.html
ms_word_sample.zip
pdf_sample.zip
test2.zip
test.zip
unreal.zip

.htaccess content

#prevent directory browsing -- for security
IndexIgnore */*
AuthType Basic
AuthName "No access"
AuthUserFile .htnopasswd
AuthGroupFile /dev/null
Require valid-user

[DrByte]

1. Is this "download" folder under your public_html folder? Where is it located?

2. What is your setting in /admin/includes/configure.php for DIR_FS_DOWNLOAD and DIR_FS_CATALOG ?

3. When you uploaded the file, did you take the EXACT same filename (including upper/lower case etc) when you entered the filename in your admin page for the download attribute of the product?

4. Are you using any spaces or other characters that are not letters or numbers or underscores or dots in the filename?

[KTNaturals]

1. Is this "download" folder under your public_html folder? Where is it located?
under public_html

..... OK, I feel reeeaaaally stupid. I'm supposed to be under public_html/teststore/download. I was uploading them to public_html/download. Sorry for the trouble!!

[tracib]

1. Is this "download" folder under your public_html folder? Where is it located?

2. What is your setting in /admin/includes/configure.php for DIR_FS_DOWNLOAD and DIR_FS_CATALOG ?

3. When you uploaded the file, did you take the EXACT same filename (including upper/lower case etc) when you entered the filename in your admin page for the download attribute of the product?

4. Are you using any spaces or other characters that are not letters or numbers or underscores or dots in the filename?

I am having this problem. I moved my downloads folder above the public folder so the path is /home/tracibu/download

I changed both of my config files to say this:
define('DIR_FS_DOWNLOAD', '/home/tracibu/download/');

my files name is scandiavest.pdf.zip

I have it set up to redirect, and it should work on my server, it's Linux. Any ideas? There are green dots next to all of the test products, but a red dot next to mine. I have the option name/option value set up as download & PDF Pattern, with download as a dropdown.

Any ideas?

Does this need to be changed:
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

[tracib]

I have been trying more to get this to work. If I use one of the the test files, it will work. BUT, if from my hard drive, I duplicate one of the test files, rename it (like testcopy.zip) and upload it, it won't work. So I am totally confused. I have permissions for the files set to 644. It is obviously finding the folder since I can get the test files to work, although the ones that are .txt won't.

So, I'm doing something wrong, but have no idea what. I don't know why the files that I duplicated and renamed wouldn't work. I am using fetch, and uploading as automatic, but it seems that's not an issue--since I was able to upload the "download" folder to a different location, and could get those files to work.

[tracib]

I got it!

Here's the deal: It wasn't finding the downloads folder, and the "original" one was still there. So that's why the test files were working, but not new ones. It wasn't finding the correct folder because I didn't get the admin/includes/config on the right place, I put it in the admin folder. As soon as I did that, it was fine.

Here's a new question, which isn't a big deal. I thought I read that with downloads, it wouldn't decrease the number that was listed as in stock. For me, it is.

[TedNigma]

You change that in the product setup page via catalog/products and choose the product. Change the " Product is Virtual: Yes, Skip Shipping Address

to

No, Shipping Address Required

According to the manual that stops the down count of stock.

GL!!

ps. I've yet to get the download side to work. The attributes thing is killing me. I am trying to setup an .exe with no joy.

[TedNigma]

Not fast enough on the edit. I got it. How? Dunno. I followed the turorial in the manual with no joy, the one here on the board worked fine.

I am thinking I was using exe instead of zip for the attribute, 'cause that is all I changed. Also, the 'zip' attribute does not seem to care that it is an .exe file. Not a big deal i suppose, I mean 'cause the filename on the check out screen says .exe, and it downloads fine.

Anyhoo, the operation was a success, however the surgen is unsure of the proceedure. HA!