FAQ Manager

[Tieske]

Or not...

That isn't the solution after all.

[NullMind]

I'm getting this error on the sidebox .. any ideas ?

Fatal error: Class 'faq_category_tree' not found in /includes/modules/sideboxes/faq_categories.php on line 22

[Dehaw]

Go back and make sure you uploaded all the files properly, if its not been added to the correct folder the class may not be getting loaded, hence the system can't find it.

Hope this helps

Derek

[CJ Internet Sales]

I am running Zen Cart 1.3.8a and have installed the FAQ Manager on www.myposprinter.com.

I am able to enter an FAQ through the admin. The question displays but not the answer.

The answer shows in the input box but does not display in Preview or on the store. The only place it displays is in the input box in the admin.

It does save, because I am able to recall it for editing. It just won't display on Preview or in the store.

Any ideas?

[Phil020782]

Hi,
I've just installed this mod on my store 1.3.8 and got most of the issues sorted thanks to the posts on this thread.

I just have a few tiny issues I would like to fix if anyone can help me:

1. The ask a question button only appears on the new and all pages not the actual catagories pages

2. When you go to the ask a question page the question box is prefilled with the number 5 for no apparent reason

3. When you click on a catagory it displays the list of questions, when you click a question I would like it to go straight to the question and answer page rather than having to then click the question again.

I hope all that makes sense to everyone.

Thanks

[Phil020782]

Doesn't matter, I've sorted it out.

For anyone who's interested this is what I done:

I done away with the ask a question form so that when someone clicks the ask a question button they are taken to the standard zen cart contact us form I achieved this by changing the following:

In file includes/modules/faqs_all_listing.php

<td colspan="2" align="right" class="main"><?php echo '<a href="' . zen_href_link(FILENAME_FAQ_SUBMIT, '', 'NONSSL') . '">' . zen_image_button(BUTTON_IMAGE_SUBMIT_FAQ, BUTTON_SEND_ALT) . '</a>'; ?></td>
          </tr>

changed to

<td colspan="2" align="right" class="main"><?php echo '<a href="' . zen_href_link(FILENAME_CONTACT_US, '', 'NONSSL') . '">' . zen_image_button(BUTTON_IMAGE_SUBMIT_FAQ, BUTTON_SEND_ALT) . '</a>'; ?></td>
          </tr>

I repeated this for includes/modules/faqs_new_listing.php

Then to add the button to the catagory pages I added this code

<table border="0" width="100%" cellspacing="2" cellpadding="2">
	<tr>
            <td colspan="2" align="right" class="main"><?php echo '<a href="' . zen_href_link(FILENAME_CONTACT_US, '', 'NONSSL') . '">' . zen_image_button(BUTTON_IMAGE_SUBMIT_FAQ, BUTTON_SEND_ALT) . '</a>'; ?></td>
          </tr>
       
</table>

to the bottom of file includes/modules/faq_listing.php

Then the final step to make the page jump straight to the answer page when question is clicked:
in file includes/modules/faq_listing.php changed this:

case 'FAQ_LIST_NAME':
            $lc_align = '';
              $lc_text = '&nbsp;<a href="' . zen_href_link(FILENAME_FAQS, 'fcPath=' . $fcPath . '&faqs_id=' . $listing->fields['faqs_id']) . '">' . $listing->fields['faqs_name'] . '</a>&nbsp;';

to this:

case 'FAQ_LIST_NAME':
            $lc_align = '';
              $lc_text = '&nbsp;<a href="' . zen_href_link(FILENAME_FAQ_INFO, 'fcPath=' . $fcPath . '&faqs_id=' . $listing->fields['faqs_id']) . '">' . $listing->fields['faqs_name'] . '</a>&nbsp;';

[HeathenMagic]

for anyone who can't get submit image going:-

add this:-

define('BUTTON_IMAGE_SUBMIT_FAQ', 'button_ask_a_question.gif');

to includes/extra_datafiles/faq_manager_file_names.php

[Phil020782]

Hi,
I am having a little trouble with my sub catagories. If I click on a catagory that has sub catagories the main homepage is displayed with the subcatagories below it. Someone said that by removing the file open-operations/faq_application_top.php the problem would be solved but if I do that I lose the faq sidebox and all sideboxes after it.

Does anyone know how I can solve this issue?

Thanks

[divaboutiques]

I'm getting this error when I turn on the FAQ sidebox

Fatal error: Cannot instantiate non-existent class: faq_category_tree in /home/divabou/public_html/Catalog/includes/modules/sideboxes/faq_categories.php on line 22

I can I correct this so that it can work?

[divaboutiques]

[FONT=Courier New]Originally Posted by divaboutiques [/FONT]
[FONT=Courier New]How do I clear this error for my FAQ manager I have installed all the file into the right folders, but when Iturn on the sidebox I am getting the following error.[/FONT]


[FONT=Courier New]Fatal error: Cannot instantiate non-existent class: faq_category_tree in /home/divabou/public_html/Catalog/includes/modules/sideboxes/faq_categories.php[/FONT]
[FONT=Courier New]on line 22 [/FONT]

[FONT=Courier New]Looks like you haven't followed the instructions fully, you need to add the extra code to your application top, you'll find the code within the instructions.[/FONT]

[FONT=Courier New]Derek[/FONT]


[FONT=Courier New]I have looked in the instructions and there is not any codes within the instruction to place anywhere: thi is what I am getting for the instructions.[/FONT]

Contribution: Zen-Cart FAQ Manager
Version: 1.1.1
Designed For: Zen Cart v1.3.7 Release
Support: http://www.perfectdesigning.net
========================================================
Modified(24/07/2007): http://www.imaginacolombia.com
WHAT DOES THIS MODULE DO?
This excellent Faq Manager module has the ability for users to submit questions, which can be answered and then activated by admin upon receipt of a system email.
The Faq Manager is capable of infinite categories and sub categories.
Admin has full control via a comprehensive administration panel where every setting can be managed.
The Faq Manager module also supports customer reviews and includes a category sidebox.
This module creates an easy way for you to add multi language FAQs to your Zen Store.
If you have problems with this module please contact us.
========================================================
WHAT IS REQUIRED?
- NO files to over-ride
- 1 database modification
========================================================
NOTE: If you have modified the file: includes/application_top.php in a previous faq-manager version or installing links_manager 2.x or poll_manager, restore the original Zen Cart 1.3.7 application_top.

INSTALLATION:
Step 1: Upload files to server
Step 2: Run .sql file

=== Step 1 ===
All files are arranged in the correct Zen Cart v1.3.7 structure.
Just upload to your server as they are without any editing required.
(Is prefered to change the template_default folder in this release to the foldername of your template. In this way you leave intact the template_default folder for future updates)
=== Step 2 ===
New database tables need to be created to store your new FAQs and FAQ categories.
New configuration options are added to the zen_configuration table.
Upload the included faq_manager.sql using the Zen-Cart Admin Sql Patches tool.

DONE!
Now enable FAQ categories sidebox in admin - admin/layout boxes controller
========================================================
USE:
Admin/Extras/FAQ Manager has all configuration options.
========================================================
HISTORY:
24/07/07 - Updated to use the initSystem (no application-top modification)
14/10/06 - Updated to be compatible with Zen-Cart 1.3.5 Release
05/05/05 - Initial Release
31/12/05 - Perfect Designing Development Release!
========================================================
NOTE: This contribution was originally created by www.perfectdesigning.net. All credit goes to them. I just updated this great contribution to be compatible with Zen-Cart Version 1.3.5 and modified the instructions.

[FONT=Courier New]There is nothing in here to replace any codes, so again how do I clear this error[/FONT]
[FONT=Courier New]Fatal error: Cannot instantiate non-existent class: faq_category_tree in /home/divabou/public_html/Catalog/includes/modules/sideboxes/faq_categories.php[/FONT][FONT=Courier New] on line 22 [/FONT]