Simple Google Analytics - Support

[econcepts]

I'm having a ton of issues getting this google analytics thing to integrate into zen cart.

my head is spinning, i can't look at this anymore. :)

I'm wondering if I can hire someone to fix up my analytics tracking and make a few adjustments to my checkout system. the site is for an upstart clothing company.

if anyone knows someone affordable, please let me know.

thanks

ryan

Ryan,

I sent you a private message on this one.

[econcepts]

Apologies if this has been asked and answered already but my best efforts at finding an answer on the forums have failed.

Does anybody have any suggestions on how to account for cancelled orders and sales in Google Analytics? Is it possible to report back on that data as it can make a material impact in the reporting.

Ideally I'd be looking for a solution where the ZenCart module could report such cancellations once an order's status is changed to cancelled but I would be interested in hearing other methods directly dealing with GA as well.

Thanks,
Armen

Google Analytics does not have the capability to actually "subtract" orders that were returned. It is not native to the analytics program.

Typically you have to keep this info at hand and figure it in when calculating your true conversion rate.

If you want to try to subtract the amount from what Google reports, you might want to try to send a "new order" (refund) to through the cart that then in turn sends a negative value (equal to the original order value) to the eCommerce portion of the analytics.

Keep in mind that doing this though would require some additional programming, and it would still not address the "conversion rate" issue (that would remain unchanged as you can't reverse it once it has been recorded).

It would only reduce the dollar amount (revenues) reported through the eCommerce tracking portion of the analytics (which again, probably won't help much for decision making.)

[econcepts]

My webstore is

www.homageclothing.com/store

at the end of the code there are several instances (maybe 3?) of the tracking information.

i have no idea why they are all there. i'm not even sure which file to modify in my zen cart installation to remove some of those instances.

any ideas?

another problem i am having is my checkout process. i disabled the login functionality to go for a simpler checkout. my new setup has 5 steps. i want step 1 to be billing information, step 2 to be shipping information, etc etc. It does this wacky thing where the shopper can't seem to have separate billing & shipping addresses.

what a pain in the a**!

thanks for your help.

ryan

Ryan,

First thing to clear up. You only want 1 instance of the tracking code on your pages (not multiples). That will do a number on the tracking reports (and one you don't want to mess with).

Secondly, it sounds like you have made a multitude of adjustments to your cart that make me think there are a number of files that are causing problems (across the entire site).

As mentioned by another zenner in an earlier post, I would recommend you start with a fresh install of the cart and go from there. If you have customers and orders from the current version, you can migrate them (Import / export) from the current install to the new one. If not, then you're in luck, and the new install should be a breeze.

I personally don't think it is always a good idea to try to fix a potential bad install or corrupt files. Sometimes, it is ok, but in others where it looks like a lot of damage could be done, I recommend a new install.

After all, do you want to risk something happening down the road when you start to see more sales and customers? I would think not. One way to start down the path of success is to build a strong foundation. It's one of the first steps toward building a solid business.

[econcepts]

Hi,

First off...thanks for the mod. Installed without issues on my test server and it's great to be able to add ecommerce tracking so easily to my site.

One tweak I'd like to make...I'd like to have ecommerce reporting on the manufacturer of my items sold as well. I don't think Google Analytics lets you add new variables to track, and I want to keep tracking the product name and category. So I figured the easiest way to do this was to concatenate the manufacturers name to the product name (separated by a dash).

Any tips on how to do this? As a PHP programmer I'm mediocre at best but from a db side it's a pretty straightforward query...

SELECT CONCAT(m.manufacturers_name, " - ", pd.products_name) as products_name
FROM products_description pd, manufacturers m, products p
WHERE p.manufacturers_id=m.manufacturers_id
and p.products_id=pd.products_id

Any help appreciated.

thanks,
Don

Don,

If you are going to do this, I would recommend only doing it near the portion of the code that pulls the data (within the google-analytics.php file) for the order. Most are in arrays. You'll need to pull the needed data form the array, probably run yoru own separate query on the db and then combine the two as you insert the product name into the analytics tracking.

Since you are looking at this for analytics purposes only, I would highly recommend against performing the task anywhere other than in the google-analytics.php file (but be careful in there not to mess anything up as well or you could render your entire tracking system as unusable.)

If I were trying that, I would leave the current code as is, then run a totally separate query (new one pulling the manufacturer name if not already present) and then create a string that combines the two elements with the dash ("-") between them.

Hope that helps!

[Larry Hendrick]

Just a quick FYI. This item has been fixed. I went in and corrected the error which was, as suspected, the result of a mis installed contribution. Everything is working as should be now.





This has to be an installation error. See my above reply.

The only time you get this error is if files are missing during install.

Eric, Sunday evening Google Analytics started tracking eCommerce again. I haven't had time to work on it since the problem began, but it cleared itself. Voodoo or magic or something.

Thanks for all your suggestions and help. It is greatly appreciated.

[jasmel]

I was about to download this but is the version correct on the download page?

Zen Cart™ Version: v1.3.6
Version: 1.2.1
Last Updated: Jan 21 2008
Author: econcepts

Shouldn't it be for v1.3.8 ?

[coucho]

Hello,

I am having trouble getting any results after installing this mod. I first tried google analytics by Andrew since it was for v 1.3.8 and I got results but I soon found it causes the dreaded secure and non secure popup when people log in because of the javascript containing references to a non secure example site. So I uninstalled that mod and installed simple analytics to the memphiscandle site. I have uploaded the files and configured the admin. My google analytics account is e-commerce enabled and at this time it says it is receiving data but that can't be correct since I am not seeing any analytics results. It has been 5 days since I installed simple analytics and I know I have had traffic.

Do I need to install the javascript from google to any of the files?

Any advice will be greatly appreciated.

[lextechs]

I have done a fresh install however i don't see the link under config in the admin side, the SQL loaded correct and all the files are in the correct locations

[coucho]

Hello,

I am having trouble getting any results after installing this mod. I first tried google analytics by Andrew since it was for v 1.3.8 and I got results but I soon found it causes the dreaded secure and non secure popup when people log in because of the javascript containing references to a non secure example site. So I uninstalled that mod and installed simple analytics to the memphiscandle site. I have uploaded the files and configured the admin. My google analytics account is e-commerce enabled and at this time it says it is receiving data but that can't be correct since I am not seeing any analytics results. It has been 5 days since I installed simple analytics and I know I have had traffic.

Do I need to install the javascript from google to any of the files?

Any advice will be greatly appreciated.

I decided to hardcode the footers for my site instead of using this mod. Is there an uninstall sql file for this mod?

[econcepts]

I was about to download this but is the version correct on the download page?

Zen Cart™ Version: v1.3.6
Version: 1.2.1
Last Updated: Jan 21 2008
Author: econcepts

Shouldn't it be for v1.3.8 ?

The version works with any 1.3.x version of the cart including 1.3.8 +