Review reminder

[raphaelsewing]

Is there any way to have a client automatically emailed to remind them to review the product they purchased? (Such as 2 weeks after purchase)

Can this email include the review link for the product they purchased?

Thanks.

[kobra]

I would view you and your business as a bit pushy if this was requested of me...

If I wanted to post a review I would

[mamasylvia]

I'm with Kobra. I urge people to write a review on the main welcome page, but their only *obligation* is to pay me money for what they order. Also, the reviews people write voluntarily are more likely to be positive. ;)

If you want to motivate people, offer a discount coupon to anyone who writes a review.

[kuroi]

Actually, I believe this to be both more common and more legitimate than the comments received so far would suggest. This recognises that it doesn't make sense to ask for a review before the customer has even received the product, and a carefully-worded follow-up email expressing the hope that they are enjoying the product and inviting them to share their experiences of it can be a useful relationship building tool.

Some sites go even further and invite people to send in photos or videos of themselves using the products (not going to tell you which geeky sites I've been visiting - strictly for research of course!!!)

Alas, Zen Cart doesn't have much to help you in this area. I am working on something very similar for a client, but it's not necessarily directly applicable to other situations.

But here's an outline.

Create a CRON job to call a PHP script which will look for orders that have been delivered within a time range and break them apart to create a list of customers and the products they purchased.

Then extract a list of all reviews for these customers and remove any products that they have already reviewed.

Finally send the customers emails making reference to their products and inviting them to the come to the site.

The link they are given is to a new page (my reviews) for which they will need to login. This is also accessible from the main navigation menu.

The page lists all their reviews and also products that they have purchased but not yet reviewed, with a link to write a review.

This requires some knowledge of CRON or help from your web host and intermediate knowledge of PHP, MySQL and Zen Cart's internal architecture.

[Steven300]

I've been wanting something like this for a few weeks.

As Kuroi stated, if the emails are worded effectively, such a module could become integral to anyone's site. Personally, I place a lot of value on reviews, both as a customer and a site owner. Customers like to know that previous people have made the purchase they are about to make and more importantly, have been satisfied, and this would surely increase how many a site receives.

Sure, some people will disregard the email but I don't believe it would make them think the site owner is being pushy. We all know Amazon do the same.

My current workaround is to leave a short message on my checkout success page about reviewing once their order is complete, I feel that people would just forget this straight after.