OLD Super Orders 2.0 (See v3.0 thread instead)

[StuntsMovie.com]

I just noticed sort of the same thing on my fresh install of Super Orders on a site I still have in developement StuntsMovie. Except since I was doing it with a Test order to myself I can see from my mailbox that the email was actually sent and delivered. However the Red X would certainly give a person the impression it wasn't sent when it was.

You were right. Just checked and the updates were sent.

@lyricwings: I tried the code changes as well, but unfortunately they didn't work for me.

Thanks a lot guys. You are the Best!

[senortim]

Hi,

I'm installing Super Order for the first time (and hoping to see what all it can do -- is there a feature list anywhere?), but although I've copied all the files and change the DB (with one error -- see below) I don't think it's installed completely.

I can see the so_ tables in my db and there is a Super Orders button in the Admin > Configuration menu. But that's it. I don't see the Admin > Customers > Super Orders menu that is mentioned in the docs.

What could be wrong?

Background: I installed QBI mod over a ZC 1.3.8 update, then UPS XML Auto Export, and *then* Super Orders. Does the order of installation matter?

The error I mentioned above was that the final line of the SQL file didn't execute the first time I ran the script. So I ran that final line separately. (I wanted to undo and redo the SQL changes by rerunning the script, but didn't see a script to remove the SO changes and so I get errors when trying.)

Thanks!
Tim

PS Also, does Super Orders have support for back orders? Is there a page somewhere that lists all this mod's features?

[mauryg]

Super Orders only appears to support one kind of back order: where one or more items in the order are out of stock. Then you can use the 'edit products' link and split the order to create a new order for the back ordered items. If you are using a credit card gateway or PayPal you want to have it set to "authorize" only so that you can adjust the amount of money captured for the items shipped and then capture the balance when you ship the back ordered items.

If you need to back order a partial quantity (e.g. they ordered 10 but you only have 4 in stock) or you need to substitute one item for another, Super Orders won't do this. In theory the Edit Orders mod would let you do this but from my experience it does NOT work together with Super Orders. It also does not handle products with attributes properly. You can use the "Encrypted Password" mod to log in 'as the customer' and create a new order, but processing the charges gets a little trickier.

hope this helps

[senortim]

Thanks, Maury. I appreciate the information. I don't imagine that splitting orders will be necessary very often, but that's great information to have!
Best,
Tim

[mrcoolboy15]

In this super orders mod when you modify the payment is it suppose to charge the caredit card? because if it is...it is not working. Any one know details on modifying orders and increasing order amounts? ANy help would be great, as of now i guess i will have to go through the virtual terminal.

[mauryg]

In this super orders mod when you modify the payment is it suppose to charge the caredit card? because if it is...it is not working. Any one know details on modifying orders and increasing order amounts? ANy help would be great, as of now i guess i will have to go through the virtual terminal.

To the best of my experience Super Orders has NO connection to your credit card processing gateway or PayPal. It gets all it's information from your SQL database. If the card processing module stores information returned from the gateway (like PayPal IPN) then you will have it, but SO does not initiate transactions changes.

What I do is set my card processing gateway, and also PayPal, to do AUTHORIZE, not capture of the funds. That way the amount the customer agreed to pay is held in a queue. When I ship, I go to the gateway and move the transaction from the queue to the batch to capture the funds. That way I can make corrections in the amount for back ordered items, etc. Each payment processor has different rules, but VISA says you must ship within 24 hours after capturing the funds. I think PayPal allows you to increase the charges to 115% of the original authorization. But the short answer is you have to process the payments separate from Super Orders.

[philip56]

Hi.

I have just installed this contribution on a new site and I am impressed.

I have one problem. Here in the UK, if you are not registered for VAT (our equivalent of Purchase Tax) you are not allowed to make any reference to it on your paperwork. Even having a reference to VAT 0% will have the wrath of the Inland Revenue descending on you!!

So, could anyone advise me on removing all references to take on the catalog side?

Many thanks in anticipation of your help.

Philip

[topcat24]

Hi.

I have just installed this contribution on a new site and I am impressed.

I have one problem. Here in the UK, if you are not registered for VAT (our equivalent of Purchase Tax) you are not allowed to make any reference to it on your paperwork. Even having a reference to VAT 0% will have the wrath of the Inland Revenue descending on you!!

So, could anyone advise me on removing all references to take on the catalog side?

Many thanks in anticipation of your help.

Philip

Phil you need to go to modules then order total, then remove the tax part, you will also need to turn off the taxes parts in configuration - my store

[gsdcypher]

Status update. ZC 1.3.8a
I think super orders may be involved in the problem. When I enter an update, change the status on an order and then click notify customer, the message is added and the status is changed, but the notify customer has a red X and the email is not sent. Has anyone elese experienced this and have a fix?

Thanks.

[philip56]

Phil you need to go to modules then order total, then remove the tax part, you will also need to turn off the taxes parts in configuration - my store

Many thanks for that topcat. Just what I needed to know.