OLD Super Orders 2.0 (See v3.0 thread instead)

[gsdcypher]

Regarding: When I enter an order update, change the status on an order and then click notify customer, the message is added and the status is changed, but the notify customer has a red X and the email is not sent.

Blindside
It's a known issue, and a fix has been posted several times in this thread. Search the thread for "order update notify customer red x" and you'll find it.

I searched, found and applied the fix below. It did not work. Is there another fix that might work???

Originally Posted by StuntsMovie.com
Good Morning Guys,

i installed the Super Orders Module and have a small problem. Everything works as supposed to except when I update the status of a product, and select Notify Customer, it gives me a Red X and the customer hasn't been notified by email.

I already reinstalled everything, but it still hasn't changed. It used to work when i had everything installed on my Zen-Cart version 1.36. I have version 1.38a now.

Any ideas what could be the problem?

Thanks a lot for your help.

Best Regards,

Stuntsmovie.com


I had the same problem, but there is a fix that was mentioned previously in the post that I integrated, and it worked for me. These are the instructions:
##############################____

I have now made a further correction so that it now updates the customer notification change the lines from 353 to 356 in the super_batch_status.php file in admin from

if ( ($check_status->fields['orders_status'] != $status) || zen_not_null($comments)) {
update_status($oID, $status, $notify, $comments);

if ($notify == 1) email_latest_status($oID);

to the following code

if ( ($check_status->fields['orders_status'] != $status) || zen_not_null($comments)) {
$customer_notified = '0';
if (isset($_POST['notify']) && ($_POST['notify'] == 'on')) {
$customer_notified = '1';
}

update_status($oID, $status, $customer_notified, $comments);

if ($customer_notified == '1') {
email_latest_status($oID);
}

[topcat24]

The above fix is for v45 which is still available on the site. v46 the latest one was supposed to have fixed this but instead it had a fault with the super_orders on its own not updating properly (it only changed 2 files in this) the fix for this can be found at http://www.zen-cart.com/forum/showpo...&postcount=866

This is a known problem I am still using v45 with the fix change.

Hopefully Blindside will release the new update that will include the fix

[gsdcypher]

Thanks topcat24.

So do I leave the change I made to the super_batch_status.php and also make the change you noted to the super_order.php?

Or do I undo the change I made to the super_batch_status.php and just make the change you noted to the super_order.php?

Thanks!

[topcat24]

It depends which version you chose to add to your site. If you had the lines 353-356

  if ( ($check_status->fields['orders_status'] != $status) || zen_not_null($comments)) {
update_status($oID, $status, $notify, $comments);

if ($notify == 1) email_latest_status($oID); 

in super_batch_status.php as above then you do not need to change anything (this is v45), do not do both these changes as the codes will lead to the tick in the notification not working properly again.

I am using the v45 with the fix as above in the super_batch_status.php as this is the better fix, as the latest version changes the values to 'on' or 'off' then back to 1 and 0 instead of leaving it as either 1 or 0 which is how the tick or cross is decided.

The only two files that were changed from v46 to v45 are admin/includes/functions/extra_functions/super_orders_functions.php and
admin/super_batch_status.php

[gsdcypher]

Hmmm... now I am even more confused .

The version I used is Version 2.0

???

[Netherworks]

Having a slight problem with Super Orders 2.0 and been searching like crazy to no avail.

The batch status update is working great (notifies customers, ect) and the status changes but the expiration for downloads is not updating. So "link expires" in the customer page is still showing the original date, not being updated with a status update change.

Any help would be appreciated. :)

Is there anything I can edit to fix this?

[topcat24]

Hmmm... now I am even more confused .

The version I used is Version 2.0

???

The versions are 2.0 (rev46) and 2.0 (rev45), this is what I meant with v46 & v45

[topcat24]

Is there anything I can edit to fix this?

Does it work using the normal orders method, so that when you change the status the customer is able to download? If it does then I do not know what could be causing the problem as downloads are done by changing the Status and you says that the status is changing. Looking round the forums I think at the current time downloads are done by order date and not by when the order status has been changed this is not down to super orders.

[gsdcypher]

I tried again and the red x is still there.
And now I am getting this error when I tried to delete an order.

Fatal error: Call to a member function delete_all_data() on a non-object super_orders.php on line 138

How do I fix that and what should I try next?

Thanks.

[gsdcypher]

starting over...

i put both files back to their original state.

i have super_orders_2.0 rev46

i this the correct fix for rev46?
Change the code below in admin\super_orders.php

 
if ( ($check_status->fields['orders_status'] != $status) || zen_not_null($comments)) {
          $customer_notified = '0';
          if (isset($_POST['notify']) && ($_POST['notify'] == 'on')) {
            $customer_notified = '1';
          }

          update_status($oID, $status, $customer_notified, $comments);

          if ($customer_notified == '1') {
            email_latest_status($oID);
          } 

to

$notify = $_POST['notify'];
if ( ($check_status->fields['orders_status'] != $status) || zen_not_null($comments)) {
    update_status($oID, $status, $notify, $comments);

    if ($notify == 'on') { 
         email_latest_status($oID);
    }

is there another fix i have to apply to another file as well or just the fix above?

thanks for your help.