Simple Google Analytics - Support

[gchalk]

Help.

I'm running Zen 1.3.8, Simple Google Analytics 1.22 and JROX JAM.

I'm having a problem since I installed JROX of not seeing any e-commerce data, everything else works fine.

Any Ideas where my problem might be??

Thanks,

Geoff

--
www.thefoxworthystore.com

[lankeeyankee]

I upgraded from v1.1.1 to v1.2.0 and it appears that analytics is not recognising any sales anymore, for the last three days it reports no sales even though we have had sales every day. I overwrote the google_analytics.php file in includes/templates/mytemplate/google_analytics and then installed the SQL patch. Everything in the admin side looks right, I have pasted the settings below:

Analytics Account UA-xxxxxx (I have commented out my account number)
Target Address customers
Affiliation
Use sku/code products_id
Activate Conversion Tracking No
Use Older "urchin.js" Tracking Code No
Google AdWords Conversion Tracking Number XXXXXXXXXX
Google AdWords Language en_US


Any ideas on why it isn't reading everything correctly from my site? I have to wonder if any of the other stats are incorrect now. Since it's early May, I thought Google would have sorted out the issues with the ga.js code, but perhaps not... I am going to switch to using the urchin.js code by changing the setting in the admin to see if that will make a difference. I have to say, though, that it was working fine with the ga.js until I upgraded to 1.2.0, at least I think it was anyway!

Thanks!

Matt

[gchalk]

I installed JROX at the some Time I upgraded from 1.1 to 1.2, so maybe that is where my problem is too.

[cariclaire]

Can someone help me with why google analytics isn't working for me? I was using it in the footer page without the mod and it was working great until i secured my site then i was receiving security errors so i had to remove it.

The mod was installed and now it's not working.
I think all of my settings are correct. All of the steps were followed in the readme file.
When i go to my google account it says that it's receiving data from my site. But there is no hits recorded since the end of April when the mod was installed. I've had lots of hits and sales since then.

any suggestions?

[shrimp-gumbo-mmmhhh]

From April 30 to May 6 my ecommerce overview differs very much from what I am seeing my conversion rate to be. In fact the version shown shows a sharp drop while my actuals are going the other way. Anybody else seeing anything like this? I am using the old google code as the newer one wasn't even giving me these types of results.

Shrimp

[shrimp-gumbo-mmmhhh]

From April 30 to May 6 my ecommerce overview differs very much from what I am seeing my conversion rate to be. In fact the version shown shows a sharp drop while my actuals are going the other way. Anybody else seeing anything like this? I am using the old google code as the newer one wasn't even giving me these types of results.

Shrimp

Is Google watching our board? :)

System Message: Analytics Processing Delay from April 30th to May 5th
Google Analytics experienced a data processing error from April 30th to May 5th. Almost all of the data has been recovered and is currently being reprocessed. The recovered data will be reflected in your reports within a few days. Please note that a small percentage of data, particularly in the area of e-commerce reporting, was not recoverable from those dates.
We sincerely apologize for this processing issue and are taking every precaution to prevent such disruptions from occurring again in the future. The Google Analytics Team

[rlfreshwater]

Can someone help me with why google analytics isn't working for me? I was using it in the footer page without the mod and it was working great until i secured my site then i was receiving security errors so i had to remove it.

The mod was installed and now it's not working.
I think all of my settings are correct. All of the steps were followed in the readme file.
When i go to my google account it says that it's receiving data from my site. But there is no hits recorded since the end of April when the mod was installed. I've had lots of hits and sales since then.

any suggestions?

I'm no expert at this by any means, but I can tell by looking at your page source that it's not installed correctly. If it were you would see this code (or something very similar) at the very end:

<script src="https://ssl.google-analytics.com/urchin.js" type="text/javascript">
</script>
<script type="text/javascript">
_uacct = "UA-XXXXXXX-X";
urchinTracker();
</script></body>
</html>

[jvoce]

Thanks for mentioning this shrimp-gumbo-mmmhhh, I have been noticing the same thing. I look forward to Google correcting this.

[econcepts]

I installed JROX at the some Time I upgraded from 1.1 to 1.2, so maybe that is where my problem is too.

I have seen in a number of instances where the installation of JAM (creating a new "footer" file for the checkout success page) causes problems with the code that is inserted during Google Analytics install which goes on the "tpl_main_page.php" page.

This might be something to look into with the JROX code as well.

To resolve this I have moved users JAM code to the tpl_main_page.php file and added an if then statement as such:

<?php
if ($_GET['main_page']=="checkout_success") { // If this is the checkout page, then insert the affiliate tracking code.
##########################################
## START JAM INTEGRATION WITH ZEN CART ##
## ZC Integration code by DrByte 8/2006 ##
##########################################
if ((int)$orders_id > 0) {
$JAM = $db->Execute("select class, value from " . TABLE_ORDERS_TOTAL . " where orders_id = '".(int)$orders_id."' AND class in ('ot_coupon', 'ot_subtotal', 'ot_group_pricing')");
while (!$JAM->EOF) {
switch ($JAM->fields['class']) {
case 'ot_subtotal':
$order_subtotal = $JAM->fields['value'];
break;
case 'ot_coupon':
$coupon_amount = $JAM->fields['value'];
break;
case 'ot_group_pricing':
$group_pricing_amount = $JAM->fields['value'];
break;
}
$JAM->MoveNext();
}
$commissionable_order = ($order_subtotal - $coupon_amount - $group_pricing_amount);
$commissionable_order = number_format($commissionable_order,2,'.','');
echo "<script language=\"JavaScript\" type=\"text/javascript\" src=\"http://www.someurlhere.com/affiliates/sale.php?amount=$commissionable_order&trans_id=$orders_id\"></script></td></tr>

</table>";
}

#######################################
## END JAM INTEGRATION WITH ZEN CART ##
#######################################
} // End if to determine if this is the checkout page
?>

[vitalwares]

Hi,

I have just installed this module in I am using version 1.3.8a

Clicks and even conversions are eing recorded perfectly, the thing is that when I look at my "Content" in google analytics its all in the form of URL's like

/index.php?main_page=product_info&products_id=68
/index.php?main_page=login
/index.php?main_page=shopping_cart

Does everybody see the same ? Or did I get something wrong ?

I am asking becuase I had the other analytics mod earlier and I got used to seeing a "Page Name" instead of the URL .

Can someone please clarify.

Thanks