Easy Populate 1.2.5.4 support

[Scrat]

MattS : Then check your upload file, as always do a test, download a 'Complete' file and change some detail and upload that file. Usual problems are because your file format is incorrect

accurax : Yes this version is 'FREE' downloaded from Modhole see first reply in this thread... or EPA which is a commercial version (£$'s) also available from the same reply.

[MattS]

Scrat, It won't even let me download a generic file to modify. I used EP for a week with out any problems before it all of the sudden quit.

[Scrat]

MattS:

I have around 12,000 products

Sorry I hadn't read your original post properly, had you changed any files before it would not work( I am sure you didn't but lets rule out the obvious ) if you hadn't changed any server side files than as you said it will be a server issue with your host, 12,000 products may eat alot of php's memory and your host may be stopping this thus you get a '500 Internal Server Error', what has your host said ?

Have you tried to download it to your temp folder on the server and ftp from the server ?

Had you increased your product count when this happened say 10,000 products to 12,000 products, if so again this would show a memory issue ?

[MattS]

The only thing that was going on that was in conjunction with this problem was uploading all the pictures. When I uploaded the list, I didn't have very many pictures uploaded yet. then I spent the next week uploading all the pictures for the 12,000 products. I did notice that the more pics I uploaded the slower they got. But it wasn't making a dent in my available web space so I didn't think much of it.

I am still learning as I go here. Does the amount of space I have on the server have anything to do with the performance. I am also only using a spec of my bandwidth as well. What ever that means.

Thanks
MattS

[Scrat]

MattS : Web space and bandwidth are two different things, bandwidth is all about what information is pulled via a browser from your server, so if no one visits your web site no band width is use if a million customers visit and buy (that would be nice ) then a million x ?kb are used !
Web space is the amount of hard drive space you have on the server.

What does your host say ?

As I understand PHP (and I am not an expert) PHP has a very small memory compared to your server, so with EP the more products you upload the more memory it uses within PHP(not server memory), this is why you split the file into files with approx. 300 products in to upload. If you read in this thread EP does start to struggle with thousands and thousands of products, like not showing what products have been added or updated after an import in the browser screen, this is not a problem as EP still works in the back ground doing what you ask, just not confirming as it would.

Have you tried my test ?
Also try uploading just one product and see what you get with that ?

The only thing that was going on that was in conjunction with this problem

What else had you been doing ? You had not been editing any other files had you?

[peter.smith11]

hi

i have ep 1.2.5.4, i have been uploading files fine i have uploaded around 3000 products altogether but for some reason i now get error 500 internal error.

I am hosting with 1and1.co.uk and they said that there is nothing wrong, but i still cant upload an products, ive tried to upload just one line and i still get the error. Also i can download fine, which doesnt make sense to me.

Many thanks

[elkbow]

peter.smith11
Check you temp folder for permission 755 and not 777.

[MattS]

Finally got a response from my host. Here is what they said. Can someone explain this to me.

"I am contacting you about your ticket, ####, regarding your error. If you are receiving a max size limit, that is due to your script is querying too much in one session. If its realated to MySQL, you can set such limits in your php.ini through your control panel. "


I am using StartLogic as my provider.

[peter.smith11]

Hi elkbow

Thanks for your help it works now

[elkbow]

Finally got a response from my host. Here is what they said. Can someone explain this to me.

"I am contacting you about your ticket, ####, regarding your error. If you are receiving a max size limit, that is due to your script is querying too much in one session. If its realated to MySQL, you can set such limits in your php.ini through your control panel. "


I am using StartLogic as my provider.

Matts,
Here's a php.ini file::


register_globals = off
allow_url_fopen = on
expose_php = Off
max_input_time = 120
variables_order = "EGPCS"
extension_dir = ./
upload_tmp_dir = /tmp
precision = 12
SMTP = relay-hosting.secureserver.net
url_rewriter.tags = "a=href,area=href,frame=src,input=src,form=,fieldset="
[Zend]
zend_extension=/usr/local/zo/ZendExtensionManager.so
zend_extension=/usr/local/zo/4_3/ZendOptimizer.so

Note line 4- yours may say max_input time = 30 or 60

Find that file on your server, download, change that line to 120 and upload. See if that works.