Return Authorization Module (RMA)

[daneh]

Here is the link to the one I downloaded and installed.
http://www.zen-cart.com/index.php?ma...roducts_id=433
I did a test purchase, then did a return request using the exact form you sent a link to. I received an email stating "the customer" (me) wanted to do a return. When I went to admin/customers/orders/edit, I saw what you see in the picture.

I thought it was a little strange that it asks for the auth number when I don't have one.

I then removed all the files related to the ret auth mod, ran the uninstall sql. then I reuploaded all files and ran the install sql.

The first time I went to the admin/customers/orders/edit, I saw a totally different dialog box. It had two buttons...I can't remember what else it said. I then went to a different customer/edit, and then I get what you see in the picture. Every customer/edit has the same thing....what is in the picture.

Is there an admin file associated with this mod I may have missed?

I will keep trying to duplicate the issue and let you know what I find....OH, I should mention that it does it with the classic template also. Not that that should affect admin, right?

[daneh]

The plot thickens....

I just removed ALL files associated with RAM, ran the unistall sql, reinstalled files and sql again (always using the new install) .

I then started to scroll through ALL my customers/orders/edit. I ran across a few that had the following:
, and the others had this:
.

Any idea why some would have the correct way to do the return and others not?

These are all customers who have had the items SHIPPED.

[clydejones]

Here is the link to the one I downloaded and installed.
http://www.zen-cart.com/index.php?ma...roducts_id=433
I did a test purchase, then did a return request using the exact form you sent a link to. I received an email stating "the customer" (me) wanted to do a return. When I went to admin/customers/orders/edit, I saw what you see in the picture.

I thought it was a little strange that it asks for the auth number when I don't have one.

I then removed all the files related to the ret auth mod, ran the uninstall sql. then I reuploaded all files and ran the install sql.

The first time I went to the admin/customers/orders/edit, I saw a totally different dialog box. It had two buttons...I can't remember what else it said. I then went to a different customer/edit, and then I get what you see in the picture. Every customer/edit has the same thing....what is in the picture.

Is there an admin file associated with this mod I may have missed?

I will keep trying to duplicate the issue and let you know what I find....OH, I should mention that it does it with the classic template also. Not that that should affect admin, right?

There are no admin files associated with the return authorization mod.
The only thing in admin are the configuration options for the mod:
admin -> configuration -> return authorization.

The return authorization mod has nothing to do with voiding an order and/or refunding a payment.

[daneh]

So basically what you are telling me is that what these pictures show has nothing to do with the return auth?

Hmmm....I don't recall installing any other mod that has anything to do with returns....

So a fresh install of Zen doesn't have either of those huh?

[clydejones]

So basically what you are telling me is that what these pictures show has nothing to do with the return auth?

Hmmm....I don't recall installing any other mod that has anything to do with returns....

So a fresh install of Zen doesn't have either of those huh?

Correct.

Return Authorization is an add-on and is not a part of the initial installation of Zen Cart.

[Scarlet]

I installed this mod and no matter what, I can't get the link to show up in the information box. It says if (DEFINE_RETURNS_STATUS <= 1) but I don't know where that is defined?

[clydejones]

I installed this mod and no matter what, I can't get the link to show up in the information box. It says if (DEFINE_RETURNS_STATUS <= 1) but I don't know where that is defined?

Did you run the sql statement that is included with the mod?

If you did then check in:

admin -> configuration -> Define Page Status -> Define Return Authorization (set it to 1)

If you haven't run the sql statement, run it now and you should be all set.

[Scarlet]

Thanks, that's what I needed - I didn't know where to find to set it to "1"

[Scarlet]

I guess I'm just being stupid here, but this:

if (DEFINE_RETURNS_STATUS <= 1) {
$information[] = '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a></li>';
}


doesn't work.. This:

if (DEFINE_RETURNS_STATUS <= 1) {
$content = '<li><a href="' . zen_href_link(FILENAME_RETURNS, '', 'SSL') . '">' . BOX_INFORMATION_RETURNS . '</a></li>';
}

Does.

[stevenlee]

First off, thank you very much for the great mod Clyde
It works great

One thing I have been looking to do is change the email address where the emails go to, is there any way to do that?