How to set up downloadable products?

[Ajeh]

Either that or try checking to see if there is a code issue by using something like Beyond Compare from scootersoftware.com to compare the code in the two shops to see where there might be differences ...

[NathyBelle]

My hosting provider asked me to set my download to Redirect and give them everything so they can check it out. So my test store is back to Redirect for now. I will leave it like that until they answer me.

I will keep you inform Ajeh and thanks again.

Ok here's what my hosting provider told me :
The link gets re-directed to http://www.nathy.net/catalog/pub/.rc...weenlabels.zip when the steps you gave are followed from http://www.nathy.net/catalog/pub . You have to configure the digital download correctly. For more help, please contact ZenCart support.

Yeah like I can guess the exact path or can I?

Think I'm just gonna stick with download by streaming since its working.

Thanks for all your help Ajeh. I will just restart my store from scratch.

Nathy

[Ajeh]

Tell your hosting site to make sure you have the ability to use symbolic links from the .htaccess file in the /pub directory:

#prevent directory browsing -- for security
IndexIgnore */*

  Options +FollowSymLinks -Indexes

[NathyBelle]

Thanks Ajeh,

I told them exactly that. Thanks for all your help!!! :)

Nathy

[NathyBelle]

Well seems my download aint working right for some people.

One of my friend did a test download and here's what she told me :

Nathy,
I have tried a couple of times to download these three files but they only
download part of the files and then closes on me. ~sigh~ I don't know what
is going on. It happens on all three files!

I tested these 3 same files and I didnt have any problems at all so I am not sure if its my download again or if its her internet.

Would someome mind trying to download the same files and see if it works for you? Everything is free for now in my store. The 3 files are the ones under Templates : Flower Templates, Rond Tag Templates and Flower Seamless Patterns.

Link is http://www.nathy.net/shop/

I am seriously thinking about changing hosting provider, cant say they are very helpful

Thank you so much.
Nathy

[NathyBelle]

Tell your hosting site to make sure you have the ability to use symbolic links from the .htaccess file in the /pub directory:

#prevent directory browsing -- for security
IndexIgnore */*

  Options +FollowSymLinks -Indexes

Hello Ajeh,

Well they did just that and the code is now into .htaccess in the pub directory but yet download by redirect wont work.

Now when I got into my control panel for my web site in the .htaccess editor there is a place for URL Redirect. It is actually empty but I am wondering if that would work.

URL Redirect

Add new URL Redirect

Redirect this URL: http://www.nathy.net/shop/download/

To this URL: http://www.nathy.net/shop/pub/

I really dont know what to do anymore. Seems download by streaming working fine for me but as I posted earlier, it wasnt working for my friend who tested the download for me.

About to give up

Nathy

[Ajeh]

Don't make changes in the Control Panel ...

If you cannot use the .htaccess to manage this, then either your hosting provider needs to configure something properly for you to utilize symbolic links or you are limited by their settings ...

I am glad that you have a solution that can work for you ...

How large are your download files?

What happens if you setup a Test Product with a tiny zip file when the Redirect is turned ON?

[NathyBelle]

Well yes download by streaming works for me on my computer but as I said in another post its not working for my friend who tried it. Would you mind testing to download something on my site please? Link is http://www.nathy.net/shop and everything is free.

My files sizes are from 10 kb to 30 mb, its scrap stuff so some files are big. And yes I did add a small zip file to test the redirect and I still get the cant be found page so its clear redirect is not working.

Right now I'm looking at the list of certified hosts you have to find me another hosting provider. I have to renew my site by january anyway.

Nathy

[Ajeh]

I created an account and did a checkout with a Download that was 2+meg and had no problem ...

Are there any particular products_id that are having issues?

[WHAnderson]

I just did, at 1:35 pm EST, a test download and had no problems with the downloads.

However, the file sizes are over 1 meg. That may cause some problems for people who are using Dial-Up and some low-end broadband connections. They might need to install a Download Manager to allow them to continue the downloads if they get cut-off.

Well seems my download aint working right for some people.

One of my friend did a test download and here's what she told me :

I tested these 3 same files and I didnt have any problems at all so I am not sure if its my download again or if its her internet.

Would someome mind trying to download the same files and see if it works for you? Everything is free for now in my store. The 3 files are the ones under Templates : Flower Templates, Rond Tag Templates and Flower Seamless Patterns.

Link is http://www.nathy.net/shop/

I am seriously thinking about changing hosting provider, cant say they are very helpful

Thank you so much.
Nathy