AUSTPost module

[gee38l]

I also just found another issue....

Please have a look at the attached jpg.

It seems that if insurance is not available it moves the website to the left and the error message is right at the top above the header.....

[RodG]

Thanks for the reply,

Seems to be a network issue... now it seems to work on most products.

I just noticed something else... with terms of product quantities sometimes customer will order 15 + items of the same type but i just did a test and ordered 10+ items and it kept giving me the same error so i lowered it to 9 of the same item and it worked.... i then tried i different product and same thing you order 10 or more and you get the same error, you order 9 or less and it works.... and on several other items same error.

This is probably because 10+ items is exceeding either the weight or dimension limits imposed by Australia post.

You'll need to provide alternative shipping methods under these circumstances.

Cheers
Rod

[RodG]

I also just found another issue....

Please have a look at the attached jpg.

It seems that if insurance is not available it moves the website to the left and the error message is right at the top above the header.....

I guess you can call that a bit of a bug. The error message is/was primarily for debugging purposes, and was left in the distributed code.

The error message itself is legitimate in that AustPost will only insure up to a certain amount (I forget the actual figures offhand).

If you feel this is going to be an issue for you, the quick n easy solution would be to search the austpost.php code for the text string "unable to insure" and comment it out.

Cheers
Rod

PS. The Insurance is based on the total cost of the items and *doesn't* take any discounts into account (mainly because these aren't known by the module at the time of the quotations).

[gee38l]

Is the aust post server down just had a few customers email me saying that its not working, i just tested it myself and can confirm its not working????

[RodG]

Is the aust post server down just had a few customers email me saying that its not working, i just tested it myself and can confirm its not working????

Logs indicate that there isn't and hasn't been any problems with the servers.

Cheers
Rod

[gee38l]

Logs indicate that there isn't and hasn't been any problems with the servers.

Cheers
Rod

Ok i seem to have intermitant problems with aust post shipping.. I have tested it on several differnet internet connections and sometimes experience error and sometimes dont (same product/dimensions and weights)

[gee38l]

I know im probably being a pain but i just want to ask something about the shipping image being displayed in the invoice etc....

I just looked at one of my invoices and if you have a look at the jpg there seems to be missing something?

Also how do i remove the () around the image in the checkout and invoice etc?

Thanks

[RodG]

Ok i seem to have intermitant problems with aust post shipping.. I have tested it on several differnet internet connections and sometimes experience error and sometimes dont (same product/dimensions and weights)

When testing "on several differnet internet connections", do you mean as a client browsing the store, OR do you mean you've tried zencart itself on a 'different internet connection"?

If the former, you aren't really proving anything. The quotes rely on the connectivity of the zencart server to the quotation servers. Where the 'client' is connecting from is of no relevance.

As I said, the servers haven't been down for a LONG time (months), so your problem is almost certain to be on your server hosts side of things. Many 'shared' hosts are grossly overloaded and intermittent timeouts are not uncommon.

Cheers
Rod

[gee38l]

Well i thought it was my internet connection but it seems its not. Is there maybe some settings i need to change my hosting is net logistics.. they seem to be pretty good and have heard nothing but positive feedback. I received several orders today and have received no complaints.. so for now im going to assume its ok.

[RodG]

I know im probably being a pain

Nah. The only 'pains' are those that ask questions and promply ignore (or worse, argue) with the answers.

but i just want to ask something about the shipping image being displayed in the invoice etc....

I just looked at one of my invoices and if you have a look at the jpg there seems to be missing something?

The code relating to the image display (in the AustPost module) is/was badly thought out and poorly designed. (fortunately nothing that can't be tolerated).

An upgrade to fix this issue was planned for several months ago, but due to a failed RAID controller I lost a lot of code that needs to be reconstructed. I'm hoping I'll be back on track with it over the Xmas break.

Also how do i remove the () around the image in the checkout and invoice etc?

Thanks

Unfortunately, these characters are generated/inserted from various places in the zencart core code, so the only way to get rid of them is to use a find 'n' delete in any code where they are being produced. There's probably only a couple of places and files that need to be changed for this, but because they aren't part of the AustPost module (or its required files) it isn't something I've done myself. I've learned to live with them.

Cheers
Rod