Thanks for getting back to me. I haven't added these pages manually. I even checked wondering if in a moment of madness I did and had forgotten about it!
I have checked and the FAQ and payment page have a sort order for the sidebox, and the sidebox is turned on. I tried the sort order for the header, but that actually displayed them not in the vertical drop down header under 'information' where I want them but separately and completely above the drop down header area if that makes sense.
The issue is still the same - the FAQ and payment appear on one line and centred in the sidebox, and without the required dividing line in the drop down header.
I guess I will just have to leave it at that

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