Did you load the contents of the directories titled "CUSTOM" to the correct directory in your site.

using cnyapparel as an example:

  • includes/languages/CUSTOM/english.php should go into includes/languages/cherry_zen/english.php
  • includes/templates/CUSTOM/templates/tpl_events_default.php should go into includes/templates/cherry_zen/templates/tpl_events_default.php

PLEASE NOTE: if you have modified the existing cherry_zen english.php file, you will need to copy your changes to the new english.php