Return Authorization Module (RMA)

[clydejones]

Hey Clyde, not sure what happened but I got it to work and its there now. The only thing I noticed is my manufacturers and search box has black text, how can I change that back to white?

Thanks for your time!

All the sidebox headings appear to be white

[EAPerformanceParts]

Hmmm, I checked two different computers and both had the manufacturers and search heading in black on the new return page.

??

[clydejones]

Hmmm, I checked two different computers and both had the manufacturers and search heading in black on the new return page.

??

open includes/templates/YOUR_TEMPLATE/css/returns.css

delete the highlighted portion from this declaration

label {
float: left;
width: 11em;
margin-right: 1em;
color: #000;
font-weight: bold;
}

[EAPerformanceParts]

Got it thank you! Also removed the bold.

[jlcaudio]

ok i have a problem i installed the code did the update and i installed the html in the information sidebox and when i do it comes up with this BOX_INFORMATION_RETURNS as the link. so i click on it and it just takes me back to the home page. does anyone know what is wrong please. thank you

[clydejones]

ok i have a problem i installed the code did the update and i installed the html in the information sidebox and when i do it comes up with this BOX_INFORMATION_RETURNS as the link. so i click on it and it just takes me back to the home page. does anyone know what is wrong please. thank you

Make sure you have installed ALL of the following files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

[jlcaudio]

Make sure you have installed ALL of the following files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

got it thank you i was missing 1 file

[dpet102]

Hi clyde,

I have a small issue with this module. I've installed the files in the appropriate folder and also cross referrenced it to the above check list you posted, but I'm not sure what I'm missing.

The return mod shows up fine on my site, and it works. I sent myself a test return email, and that went through okay, no issues there.

When I go to Admin / Configuration / Return Authorization, nothing appears. The page loads fine, but without any data or fields.

Did I forget to activate something?
Posted via Mobile Device

[clydejones]

Hi clyde,

I have a small issue with this module. I've installed the files in the appropriate folder and also cross referrenced it to the above check list you posted, but I'm not sure what I'm missing.

The return mod shows up fine on my site, and it works. I sent myself a test return email, and that went through okay, no issues there.

When I go to Admin / Configuration / Return Authorization, nothing appears. The page loads fine, but without any data or fields.

Did I forget to activate something?
Posted via Mobile Device

Make sure you've run the install_return_authorization.sql.

open admin -> tools -> install sql patches

copy and paste the following into the text area and then click the send button.

#Return Authorization SQL Install
# For Zen-Cart 1.3.8
# Last Updated: 1/12/2009

SET @configuration_group_id=0;
SELECT @configuration_group_id:=configuration_group_id 
FROM configuration_group
WHERE configuration_group_title= 'Return Authorization'
LIMIT 1;

DELETE FROM configuration WHERE configuration_group_id = @configuration_group_id;
DELETE FROM configuration WHERE configuration_key = 'DEFINE_RETURNS_STATUS';
DELETE FROM configuration_group WHERE configuration_group_id = @configuration_group_id;

INSERT INTO configuration_group VALUES (NULL, 'Return Authorization', 'Return Authorization Display Settings', '1', '1');
SET @configuration_group_id=last_insert_id();
UPDATE configuration_group SET sort_order = @configuration_group_id WHERE configuration_group_id = @configuration_group_id;

INSERT INTO `configuration` VALUES (NULL, 'Phone Number', 'RETURN_PHONE', 'true', 'Display phone number field', @configuration_group_id, 1, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');

INSERT INTO `configuration` VALUES (NULL, 'Total Value', 'RETURN_VALUE', 'true', 'Display Total Value', @configuration_group_id, 2, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');

INSERT INTO `configuration` VALUES (NULL, 'Item Number', 'RETURN_ITEM_NUMBER', 'true', 'Display Item Number field', @configuration_group_id, 3, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''), ');

INSERT INTO `configuration` VALUES (NULL, 'Only registered customers may submit a return request', 'REGISTERED_RETURN', 'false', 'Only registered customers may submit a return request', @configuration_group_id, 4, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''),');

INSERT INTO `configuration` VALUES (NULL, 'Set "Return Action" Dropdown List', 'RETURN_ACTION_LIST', 'Refund, Replacement, Repair', 'On the "Return Authorization" Page, set the list of actions , in this format: Action 1,  Action 2', @configuration_group_id, 5, NULL, now(), NULL, 'zen_cfg_textarea(');

INSERT INTO `configuration` VALUES (NULL, 'Return - Show Store Name and Address', 'RETURN_STORE_NAME_ADDRESS', 'true', 'Include Store Name and Address', @configuration_group_id, 6, NULL, now(), NULL, 'zen_cfg_select_option(array(''true'', ''false''),');


INSERT INTO `configuration` VALUES (NULL, 'Define Return Authorization', 'DEFINE_RETURNS_STATUS', '1', 'Enable the Defined Return Authorization Link/Text?<br />0= Link ON, Define Text OFF<br />1= Link ON, Define Text ON<br />2= Link OFF, Define Text ON<br />3= Link OFF, Define Text OFF', @configuration_group_id, 7, NULL, now(), NULL, 'zen_cfg_select_option(array(''0'', ''1'', ''2'', ''3''),');

[dpet102]

Thank you Clyde, that worked. I'll compare the sql that came with the download, to your posting and see where the difference is to let you know.

I'll post it tomorrow.

Thanks once again.