paypal sent payment but zen cart didn't record order

[adolgin]

Yes, it is true :-) But the Push contribution that I installed last night worked. It took me just a few minutes to install.

[thebeveragegourmet]

I must be blind because I can't find the "paypal push" add on in the add on section. Is it under another name?

[thebeveragegourmet]

found it...Paypal Sessions Viewer

[crwalejr]

I had this identical problem. I too thought it was PayPal but it wasn't. Fortunately I had a tech person to help. He found that there was an error in the database. He recompiled my database and the problem went away. Hope this helps.

[thomasharding]

Hey Guys,

I'm having a similar problem, but ONLY for the pay by credit card option, not on the paypal account option. So basically, the customer sends the order over to paypal, they choose to just pay by card and the order doesn't show in the admin area.

I've tried this on the sandbox and the order records just fine. This has happened with 4 of my clients customers in as many days.

Can anyone help me here?

Thanks,
Tom

[DrByte]

Without logs detailing what happened, it's impossible to help you.
Remember, Express Checkout doesn't have the problems discussed in this thread.

[cactusrunning]

I am having this exact issue with every single order that comes through my website. I have tried all the troubleshooting tips on zencart and paypal, and have even spoke with my hosting account. Both Paypal and my hosting account say the issue is with Zencart. THose of you who have fixed your problem, is there something you recommend I try?? I have been trying to get this fixed for months and am having no luck. PLEASE HELP!!

[adolgin]

I gave up, and switched to PayPal Express, it took 5 minutes to switch; I do not see any downside to it. All the orders are registering OK. I had one customer who thought that it was only one way to pay, as the Express Button is much more prominent than the regular checkout button :-)

[Trinity]

Am haveing the same problem as well. However, the Paypal push add-on does not seem to work with my version of ZC (1.2.4). Will Paypal Express work with this version? Is there a FAQ to assist with setting up Paypal Express?

Thanks in advance!

[DrByte]

Am haveing the same problem as well. However, the Paypal push add-on does not seem to work with my version of ZC (1.2.4). Will Paypal Express work with this version?

Express Checkout was added in v1.3.7. To use it, you'll need to upgrade to at least 1.3.7.1, but would be best to go right to 1.3.8a which is newest as of today.

v1.2.4 was released almost 5 years ago, and there have been 12+ new versions since then. There will be a LOT of new utilities and settings and addons and suggestions etc that don't work on your old version.