Making a credit note

[Gomlers]

Hi all!

Sometimes customers sends items back, sometimes they cancel their whole order, and sends the whole order back.

How do you deal with these orders regarding the accountancy?

I can't find anywhere to make a credit note, or at least something to deliver to my accountant.

When I send money from my companyaccount and back to the customer, I need some kind of documentation for this.

How do you guys handle this?

[haredo]

Go,
This little thread should do the trick..

http://www.zen-cart.com/forum/showthread.php?t=35287

[Gomlers]

How would it help to use gift certificates?

All they can do, is to set a current order to 0,-

If the customer have paid me $150
I need to issue a credit note of -$150

I won't help to just print out the original order, I want a new line in my order table, so it's trackable!

[Gomlers]

Sorry for double posting, but does anyone else have this issue?

It really should be possible to make a credit note "as simple as that"...

[Takoda]

[...] but does anyone else have this issue? [...]

Yes, me.

I'm in the early stages of setting up a shop (talk about a learning curve!), and don't quite understand why there's no facility for credit notes and/or refunds; I'd have thought that to be a fundamental requirement, but I'm new to this, so perhaps missed something obvious. How does everyone handle returned items?

The only thing I can think of is to use one of the add-ons that allows the facility for admin to log on as a customer to create an order, then edit it in admin (using another add-on?) to create negative quantities for the relevant items. And then do a manual refund on credit card or whatever.

I'll try it...

[Takoda]

Tried to use "Edit Orders" add-on to create negative item count in basket, which looked like it worked for a moment, but basket reverted to zero items...

... and now the "edit" button is not even available to re-edit this order, presumably because the order is now empty...

[Gomlers]

Still no solutions to this?

I really need to find something I can use to issue credit notes when customers are returning/cancelling their orders.

[Takoda]

I managed to put something together by:

Changing the basket/checkout processes to allow negative quantity values
Changing the checkout process to not automatically change to "gift voucher" payment type on negative values
Changing the shopping cart class to disallow negative values from being entered
Changing the checkout process to show tax on negative values
Changing the currencies class to show negative amounts nicely
Adding new payment and shipping types called "credit note"

Negative quantities can now be added to a customers cart, and be checked out, resulting in credit note.

However...

I need to add an Admin interface function to place negative quantities in the cart (I currently use an Access database for a lot of Admin stuff, but most people won't want to do this, or won't have remote direct database access - other than phpmyadmin - unless they use a php bridge or something). But I think this should be fairly straightforward.

I need to edit the orders.php to send a different email (or easy - no email) if it's a negative total.

This works for me, although my php skills are basic at best. But on this basis - unless I've overlooked something drastic - it would be fairly easy for a more competent php coder to come up with a mod.

Sorry if this hasn't helped...