Return Authorization Module (RMA)

[clydejones]

New to this mod, but I too am getting this same error from phpMyAdmin. If I copy/paste into SQL Query, (inside of admin) I get the pink bar at top with "failed".

Any ideas?

Thanks...

Try this from the install_returns_authorization.txt file.

Run the included install_return_authorization.sql using the Zen-Cart Sql Patches tool
(admin -> tools -> install sql patches)
For best results, copy-and-paste the code into the query field and press 'Send'.

[kevy]

I am having a problem with this mod. I have installed and reinstalled many times with the same result. When I add the link code to the information.php to put returns in the information sidebox the information box on the web page is removed along with the center and right columns. When I restore the old information.php file everything is returned to normal. I can't work out why this is happening. Any help would be appreciated.

[clydejones]

I am having a problem with this mod. I have installed and reinstalled many times with the same result. When I add the link code to the information.php to put returns in the information sidebox the information box on the web page is removed along with the center and right columns. When I restore the old information.php file everything is returned to normal. I can't work out why this is happening. Any help would be appreciated.

Try this:

Just unzip the package and upload the information.php file to your server (includes/modules/sideboxes/YOUR_TEMPLATE/information.php)

kevy_fix.zip

[kevy]

Mate you are a legend that worked just fine it now works. Not sure what I did but it mustn't have been that. Thanks for the quick reply and your great help.

[booghaboobaby]

Kevy & Clyde, I had the same problem and just installed your kevyfix and it populated my columns and pictures again but when I click on the link nothing happens. I've read and re-read but I can not figure out where /how to make the form show up. Here is my link https://www.dittanybaby.com/test/ind...LENAME_RETURNS

Can u help clyde?
Shannon

[clydejones]

Kevy & Clyde, I had the same problem and just installed your kevyfix and it populated my columns and pictures again but when I click on the link nothing happens. I've read and re-read but I can not figure out where /how to make the form show up. Here is my link https://www.dittanybaby.com/test/ind...LENAME_RETURNS

Can u help clyde?
Shannon

Make sure you have uploaded ALL the files necessary for this mod to function properly:

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

[booghaboobaby]

Yes I confirmed that all of those files are there. I did miss renaming one of the YOUR_TEMPLATE but even fixing that I still am having the same issue. https://www.dittanybaby.com/test/ind...LENAME_RETURNS
Is there someplace else I should look?

[clydejones]

Yes I confirmed that all of those files are there. I did miss renaming one of the YOUR_TEMPLATE but even fixing that I still am having the same issue. https://www.dittanybaby.com/test/ind...LENAME_RETURNS
Is there someplace else I should look?

download and install the debug error logging utility

[booghaboobaby]

thanks I will as soon as i rebuild it! I crashed it loading the customer rewards module and am having to re-install it now. I'll let you know.
thanks again!

[lankeeyankee]

Hi Clyde,

Thanks for all of your great mods, we use several of them! I have been using this mod for a while now, v2.2, and have always meant to figure out how to change the action requested:0 in the email to read action requested:Return or whatever the value is in the admin configuration. Could you please tell me how to fix that?

Thanks!