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  1. #1
    Join Date
    Aug 2009
    Posts
    18
    Plugin Contributions
    0

    Default 500 Error with FEDEX Automated Shipping Labels

    I've just installed this plugin Fedex Automated Shipping Labels (1.2.0), and when I click on the "Ship" button from the Orders Admin page I get a 500 Server error. When it tries to pull up this page: ship_fedex.php?oID=698&action=new&status=3.

    Currently my Zencart environment is version 1.3.8a, running in IIS 6.0 with PHP 5.2.12.

    I don't think any of my files are custom that this plugin requires to edit. I followed the "merging_instructions.txt" very closely, when I saw the 500 error I figured I probably did something wrong, so this time I just copied over the files in the patched_core_files directory.

    One thing that is different, is I've renamed my admin directory to something unique (as suggested Best Practices), so I didn't upload anything to my /admin directory (instead to my unique directory).

    I tried enabling debugging and I don't see any log files anywhere. I do have the FEDEX shipping modules working receiving quotes, both plugins are pointing to the production environment. I entered my account number, and tried entering my meter ID for both the group service and express service (from the other plugin). Neither of these worked... I'm wondering if "FEDEX ACCOUNT METER" is not the meter id, and I'm entering something wrong?

    If anyone has any ideas it would be really helpful.

    Thanks in advance!

  2. #2
    Join Date
    Aug 2009
    Posts
    18
    Plugin Contributions
    0

    Default Re: 500 Error with FEDEX Automated Shipping Labels

    Just to add a little more info, I tried the page off the Super Orders as well and I get the same thing.

    Here are the settings I have (with a few things censored)

    Debug Mode false
    Server production
    Last Shipment Time 17
    Email On Shipping true
    Thermal Printing label
    Fedex Account Number #######
    Fedex Test Account Number
    Fedex Account Meter ########
    Company Name ##############
    Contact Name ##############
    Address Line 1 ##############
    Address Line 2 NONE
    City #############
    State ##
    Postal Code #########
    Phone Number ##########
    Currency CAD
    Shipping Weight Type KGS
    Default Package Type Your Packaging
    Default Dropoff Type Regular pickup
    Label Resolution 192
    FedEx Express Saver true
    FedEx Priority Overnight true
    FedEx 2day true
    FedEx Standard Overnight true
    FedEx First Overnight true
    FedEx Ground Service true
    FedEx Home Delivery true
    Cancelled Status Processing [2]
    Shipped Status Shipped [3]

  3. #3
    Join Date
    Feb 2010
    Posts
    1
    Plugin Contributions
    0

    Default Re: 500 Error with FEDEX Automated Shipping Labels

    This is FedexAl. I just checked into your technical concerns, and it was brought to my attention that "usually the 500 error code means that the browser is not communicating with the server or visa versa, so the customer needs to clear their cache (temp files) and cookies and then bring a whole new browser & try it again." If you have any further questions on this, you can contact our technical support department at (877) 339-2774.

 

 

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