I've emailed and called twice leaving messages.

Just get voicemail. No callback.

Does anyone believe thet Charlotte Padmore is a real person?

I was told I would get an account manager, it seems "Charlotte Padmore" is either everyone's account manager and works very long hours or a generic name for a call centre.

Her email address [email protected] doesn't suggest a person, and when I call her number I'm told I will be put through to the "first available account manager", which happens to be Charlotte Padmore's voicemail.

NOT GOOD ENOUGH Nochex.