nochex orders not showing in admin

[icezippo]

all the people here got the same problem!

[simondale123]

Perhaps we can give NoChex a more exact time so that they can identify which change caused the problem.

My last normal order was on Friday 26/03/2010 at 09:09am. I didn't get many orders on Friday though so its hard to estimate exactly when it became broken.

When was your last "normal order" through NoChex?

[icezippo]

its same day again, i got 6 orders cant not show in my admin panel, its very hard to tell customer what happen i think, did you tell your customer whats going on?

[simondale123]

I have told some customers about the problem and asked them what they ordered.

Today I was lucky with several of my orders because the customer phoned me before they ordered and then I was able to work out what they ordered from the prices and what they mentioned on the phone!

It makes producing my invoices and packing lists a little more time consuming though! I can't do this for much longer!

When was your last recorded NoChex order in your admin panel?

[magpie]

HI All

Yes got the same problem no order details in the admin, any update from Nochex.

Kind Regards

[simondale123]

We have a working solution. I have attached the newly fixed nochex_apc_handler.php which solves the problem. Andrew at NoChex deserves praise for sorting this out and supplying the code fix for us.

Also - even better than that - he is able to reset all of your missing orders and make them appear in your Admin area. I guess you'll each need to phone your account managers and request that they do that for you. You'll need to tell them your last good order when you do to avoid duplication.

All the best

Simon

[PhillyDee]

Cheers!
Is this confirmed working?

[simondale123]

It works for me - yes!

[kezan98]

just had an email from nochex with the updated code and an offer to sort out my missing information. Very please to see this has been reticified.

[snarfy]

Unfortunately this still isn’t working for me!! I’ve repeated the same process three times but still no orders showing in the admin panel,

Silly question but does it make a difference to which version of Zen cart you are using?

Just so I can be sure I’m doing the right thing can somebody tell me if this is right!!

I FTP the new nochex_apc_handler.php file over the top of the old file which is located in the public_html/ then I went to my admin panel and reinstalled the Nochex mod, all the settings have been put back the same as before we had the problem