moneybookers no customer support?? how to integrate it with my store?

[corditreasures]

Hi! are there anyway i can integrate moneybookers into my zen cart??

I've already been verified and i am using it on ebay but on zen cart i cannot install the module because in my moneybookers account there is "NO MERCHANT TOOLS" where i can put the secret word

I've emailed moneybookers a week ago, 3 days apart 2 emails but until now they don't reply...

do they don't have support at all?

if case they don't is there anyway i can install the module without having that secret word?

Thanks!

[DomainDude]

Have you read the instruction PDF?

http://www.moneybookers.com/creative...gration_en.pdf

Page 4 states:

"Choose a secret word in your Moneybookers account under 'Merchant Tools' and then click on 'confirm'. Note: this option is only available after activation. The secret word is for additional security to protect your transactions."

[DomainDude]

And page 6 shows you where the link to Merchant Tools is.

[corditreasures]

Hello! Thanks! yap i've read the manual alright...

see the screenshot of my account...

No Merchant tools eventhough i was already verified and my account was tied up to ebay...

[DomainDude]

That's strange! Have you emailed that screenshot to Moneybookers? [email protected]

You can try calling them on these numbers:

+447092042000
+442070680449
+442076088460
+448703830232
+449058480011 (expensive - £0.25 per minute)

[corditreasures]

Hey! Just received an email from them after more than a week... wew! Thanks DomainDude....

[DomainDude]

1 week? Poor support but better late than never!

If they explain why that link is missing from your control panel, please post the reason here :)

[corditreasures]

i guess someone has read this post... got 3 emails from them today

[corditreasures]

Hi! i already have a merchant account but there was no explanation why it happened to me. - they just sent me an message of apology about it...