FAQ Manager

[raimond]

Is it possible to attach a faq to a product.

So when you go to a product, the faq of that product will show

[swamyg1]

for uninstall all keys execute this sql query from admin-> sql statement

DELETE FROM `zen_configuration` WHERE `configuration_key` LIKE '%_FAQ_%'

best regards

I'm getting a "failed" message with this SQL statement... any other ideas?

[mateogp]

I've tried installing this FAQ module 3 times now. First time it really messed up my site. Fixed it. Second time I was smart and backed up. Messed it up and recovered. After a few weeks I figured I'd try again. No luck!

I get a problem when I try uploading the sql, I get invalid entry into a date field: now().

Any ideas how to fix it? Wondering if I should avoid this contribution all together.. just been a big headache. Wish it worked!!

[joyjoy]

Can someone help me to figure out this mod....after reading through several posts there obviously have been some errors in the programming. For the most part I think it's a good thing. Here's the problem I'm having:

I want to set up FAQ's according to category:
Ordering
Returns
Wholesale...

So far I've tried to set up and Ordering category. When I input a question to go into that cateogry, when I view it on my main page each question has a bold headline of ORDERING on it...the question is secondary.

Also, I have 4 languages installed on my site. Even if I don't fill in for the other languages they show up in the FAQ section.

www.funhn.com/shop

take a look if it helps. Thank you!

[lilpenny1316]

I am having an issue that I haven't seen posted yet. Whenever someone submits a question, the page just refreshes. There's no confirmation message, no email is sent and the question is not posted in the admin section.

I'm running 1.3.8a and have used the latest download update available in this message forum.

[tcjay]

OK... had a bit to look over what I did and the old code. The FAQ uses a file to change 'order by' in the sql statement depending on selections in your configuration.

includes\templates\YOUR_TEMPLATE\templates\tpl_faq_default.php

needs a 'order by fc.sort_order, fcd.faq_categories_name' to get the categories names and such, but there is none matching this in

includes\modules\faq_listing_display_order.php

You can rewrite the sql statements so they work, or try to fix it in faq_listing_display_order.php, I was rewriting much of the code so changing the sql statements worked for me.

Try changing this line in includes\modules\faq_listing_display_order.php

$order_by = " order by fc.sort_order, f.faqs_sort_order";

to this and see if it works..

$order_by = " order by fc.sort_order, fcd.faq_categories_name";

Doing sorts on two tables in one sql statement is strange.... more then likely where the error was.

Not sure if this will work for you.... couldn't get a good test going.. I don't use faq_listing_display_order.php even through I left it in place, just hard coded the 'order by' .

I would like to sort display all of the faq's with a primary sort by category. I think that is what is discussed above. I am just not sure where to the the change $order_by = " order by fc.sort_order, f.faqs_sort_order

I would like to hard code it and then take away the drop down box giving the different sort options. Can you clarify where I need to make the change to the code. TIA Tom

[treefrog]

I am having an issue that I haven't seen posted yet. Whenever someone submits a question, the page just refreshes. There's no confirmation message, no email is sent and the question is not posted in the admin section.

I'm running 1.3.8a and have used the latest download update available in this message forum.

I'm having this save issue with 1.3.8a and 1.3.9h did you find a solution?

[gmc]

Hi, I have installed this mod and have a problem that many on the Zen forum have. The top of my main page shows up in the category pages. When I comment out the statement in the "init_includes" file it goes away, but I can't display the sidebox. Can ANYONE please assist me? I have the admin working.

[lrdev01]

I tried searching this forum and topic for an answer but i cant find it. My problem seems simple allthough i dont know where it lies...

When a customer ask a question throug the FAQ manager, after submit they will see the following error:

Email Error: Kon mail functie niet initialiseren.
(english: Email Error: Could not initialise mail function)

This is partly dutch, so i'm guessing it's a message from my browser / pc. Since there is no dutch in the faq_manager module. My webshop is fully dutch though (except for faq_man, need to translate it if i get it working right).

The customer still will receive an email from the website that his faq has been registered, but i do not receive my admin notification on the admin email

Does anyone recognize this problem? And more important, know the solution? Your help is very much appreciated!

[harlyman]

is there anyone that maintains this module?