Whoops! Sorry, but you are not allowed to perform the action requested.

[sweetikins]

[FONT="Verdana"]Hello, I just upgraded my store from 1.9.3d to 1.9.3h. When some customers or myself try to check out, we get this error:

Whoops! Sorry, but you are not allowed to perform the action requested.
You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

Now the mods i do have installed have been upgraded to match the new zen version and nothing is conflicting (that i can see for myself), I am not getting any errors or debug files in my cache folder.

If the add product before logging in and try to check out they get the above error BUT if they log in then add the products to cart they can check out just fine.

I tried re-uploading the shopping_cart.php file and that doesn't work, i am at a loss and cannot seem to get around it Any help is appreciated[/FONT]

[kobra]

Try reviewing the similar threads listed at the bottom of this posting

[sweetikins]

yes i have made sure i read everything before i posted, but nothing i can find helps me with the problem

[sweetikins]

i am really struggling with this right now i have tried everything i am in tears here trying to work it out should i go back to 1.3.9d? i never issues then

[DrByte]

* Does this store have a URL?
* You said you upgraded from 1.3.9d to 1.3.9h. Did you go from d-to-e, then e-to-f, then f-to-g, then g-to-h? Or did you just jump directly, skipping all the changes in in-between versions?
* Have you emptied your browser cache and cookies?
* What PHP version?

[sweetikins]

Hello here is my replies.

URL: http://www.twilightscraps.com/

Upgrading: Yes i update step by step for each one d to e e to f f to g g to h. I have been working with Zen for a couple of years now and can pretty much fix anything i encounter but this has me stumped. i would NEVER skip and update always done step by step

Have you emptied your browser cache and cookies: Yes, it is not just happening to me it is happing to 95% of customers also

What PHP version: 5.2.14 (Zend: 2.2.0)

[DrByte]

Seems like you might be missing updates to one or more of these files. I recommend verifying that they're all updated to the v139h version, by re-uploading the v139h version of each:

- /includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

[sweetikins]

ok i just reloaded those few files and it is still giving me the same message

[DrByte]

All I know about your problem is that "If the add product before logging in and try to check out they get the above error". I can't make anything like that happen, as far as I understand the words you typed.

What exactly does "try to check out" look like? Walk me through the exact steps, starting from logged-out status, with an empty cart, after first clearing browser cache/cookies, and shutting down all browser windows, and restarting the browser (just to be sure).

[sweetikins]

Ok cookies cleared as well as cache and browsers reloaded, Here is what is happening to me and customers.

When i go to the store and add products to the cart and click on checkout it asks me to log in, once i have done that i get a time_out.php page with the error message.

to be successful at checkout i need to do the following (once logged in):

empty the cart completely, reload the products then hit checkout.

so if i add products before logging in it will not allow anyone to check out unless they do the steps above, maybe 8 times out of 10 the customer is recieving the error.