If you are trying to load a CSV file using EP 1.2.5.4 it will not work.
EP 1.2.5.4 requires the column (field) delimiter to be TABS, not COMMAS.
If the data-file is (for example) named abcdefghij.csv , open it in a plain text editor (such as EMERALD EDITOR), to see if commas are indeed being used to separate the field values.
If commas ARE being used, you will need to CONVERT these to tab spaces, and then save the file with a .txt extension.
My WIKI article deals with this in some detail...
EP will work faultlessly ONLY IF the data-file you are trying to upload is formatted properly. We routinely use EP to load tens of thousands of product records and we never experience problems, because I make sure that my staff pay meticulous attention to the formats that EP requires.
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